Waitrose & Partners
Customer Delivery Driver, Supermarket Assistant
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Customer Delivery Driver – Waitrose
About the Role
As one of our Customer Delivery Drivers, you’ll bring Waitrose’s exceptional produce and Partner-led service straight to customers’ doors, embodying our ethos: "passionate Partners serving food lovers". While on the road, you’ll ensure superior customer service, and when back in store, you’ll assist with stock replenishment, housekeeping, and maintaining an efficient, welcoming team environment.
Age requirement: Applicants must be 18+ to qualify for this role.
Key Responsibilities
You’ll start each day in the shop, ensuring the following tasks are completed:
- Review and plan your delivery routes for the day.
- Load and prepare your delivery van, grouping orders for efficient sequences.
- Conduct pre-delivery safety checks on your vehicle, ensuring full road compliance and health & safety adherence.
- Represent the Waitrose brand with exceptional customer service—building trust and rapport with shoppers.
- Assist customers with their shopping experience where needed.
- Support the shop band with general tasks when required (e.g., stocking, tidying).
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Essential Skills & Experience
To thrive in this role, you’ll need:
- A full valid UK manual driving licence (B-category), with no more than 6 penalty points.
- Excellent customer service skills and a dedication to delivering outstanding service.
- Strong time management and organisational abilities.
- Physical robustness to handle tasks such as lifting crates and moving cages.
- The ability to work independently with self-motivation and adaptability.
- IT literacy for administrative tasks.
Desirable Skills & Experience
Experience in a commercial driving role—especially with chilled vehicles—is a plus.
About the Partnership
We are the largest employee-owned business in the UK, home to beloved brands like John Lewis and Waitrose. Beyond our employees, we are Partners, united by a shared purpose: building a happier world.
Our relentless focus on brilliance in retail drives us to innovate, adapt, and grow. "Never Knowingly Undersold" is our aspiration—offering the best price, quality, and service at John Lewis, and passionate food-service delivery at Waitrose.
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Our Values & Culture
As our Partners, we embrace collective ownership: responsibility and rewards. We listen, contribute, and thrive together through kindness and respect while celebrating our differences and fostering a belonging culture. Growth is personal and collective.
"As Partners, we make all the difference. And, we all own it."
Important Notes
- Vetting & Security: Some roles require pre-employment checks, including DBS (Disclosure and Barring Service). You’ll be informed during recruitment and encouraged to complete checks promptly.
- Job Closing: Country vacancies may close early due to high demand; apply early to secure your chance.
- Reasonable Adjustments: If you require extra time due to a disability, contact us without delay to discuss your needs.
- Flexible Working: We support tailored arrangements where feasible—discuss options during your interview. Our approach ensures a healthy work-life balance.
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