Waitrose & Partners
Customer Delivery Driver, Supermarket Assistant
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Customer Delivery Driver – Waitrose
About the Role
As one of our Customer Delivery Drivers, you’ll bring the unique blend of quality Waitrose produce and Partner-led service directly to our customers’ doors. Embracing our ethos: “passionate Partners serving food lovers”.
When not on the road, you’ll return to the shop, supporting the team with essential tasks like:
- Stock replenishment
- Housekeeping
- Contributing to the efficient and productive running of the shop in a friendly and welcoming team environment.
Minimum age requirement: You must be 18 years or older to apply.
Key Responsibilities
You’ll typically begin each day in-store, responsible for:
- Checking and planning your delivery routes for the day.
- Loading and preparing your van for efficient collections and customer deliveries, ensuring orders are grouped correctly.
- Completing all required vehicle safety checks, ensuring full compliance with road, health, and safety regulations.
- Acting as a Waitrose brand ambassador on the road: prioritising impeccable customer service to build trust and rapport.
- Assisting customers directly with their shopping orders and optimising their experience.
- Supporting the wider shop team with general housekeeping tasks when needed, such as stock checking or minor shop maintenance.
Essential Skills & Experience
- Valid UK manual B-category driving licence (with no more than 6 penalty points).
- Strong customer service skills ( britiske spelling), with a service-first mindset.
- Proven time-management abilities and adaptability.
- Physical capability to handle tasks like lifting crates and moving cages.
- Comfortable working independently and self-motivated without close oversight.
- IT literacy to manage delivery scheduling and route planning.
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Desirable Skills & Experience
- Previous experience in deliveries or vehicle-based roles.
- Experience working with chilled or specialist vehicles.
- A dedication to upselling and exceeding customer expectations beyond deliveries.
About the Partnership
We’re the largest employee-owned business in the UK, united behind the John Lewis and Waitrose brands. Beyond employees, we’re Partners— driven by our purpose to build a happier world. Right now, we couldn’t be prouder to welcome new colleagues to join us on our journey.
Why We Stand Out
- Utmost retail excellence: Frozen from being “Never Knowingly Undersold” on price, quality, and service in John Lewis. In Waitrose, our commitment to food lovers matches the passion we bring to everything we do.
- Collective ownership: Every Partner shares responsibility for our success and its rewards. For problems and triumphs, we stand together—driven by respect, kindness, and a commitment to fair treatment.
- Diversity as strength: We celebrate difference and transform it into innovation and productivity. Whether a quiet corner of the workspace or a standout campus position, we foster an environment where everyone belongs.
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Partners Make the Difference
Everyday decisions by Partners guide us toward a world where our brands thrive—and everyone’s potential does too. By adhering to the behaviours that matter most, we create a legacy that matters.
Important Information: Recruitment Process
- Some roles may require pre-employment vetting, including DBS checks where relevant. If you’ll need them to apply, you’ll be informed early in the process. Complete vetting documentation promptly to avoid delays.
- Financial probity checks may apply to some operational roles.
- Vacancies may close early if high volumes of applications are received; apply as soon as possible.
- If you require a reasonable adjustment (e.g., extra time for application completion) due to a disability, inform us immediately during recruitment so we can help support your needs.
Flexible Working
Your work-life balance matters. As one of the leading organisations championing flexibility, we support:
- Flexible or compressed hours
- Job sharing
- Shorter-hour contracts (where suitable).
Discuss these options directly during your interview with the hiring manager.
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