Tesco
Customer Delivery Driver - Yate Extra
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Customer Delivery Driver Role – Tesco
About the Role
Our Customer Delivery Drivers are the face of Tesco, delivering exceptional service to customers across the UK. You’ll travel from Lands’ End to John O’Groats, connecting with customers daily and making a real difference in their lives.
This hands-on, varied role goes beyond driving—it’s about build[ing] relationships, delivering smiles, and providing support when it’s needed most. You’ll work largely independently during shifts but always with the backing of a supportive Tesco team.
Whether you’re looking for flexibility, stability, or a career change, this role suits all lifestyles.
Availability Window
Tesco requires participation in the following shifts, though flexibility is accommodated if times are close (but not identical).
| Day | From | To |
|---|---|---|
| Sunday | 08:00 | 19:00 |
| Tuesday | 08:00 | 18:30 |
| Thursday | 13:00 | 22:00 |
| Saturday | 09:00 | 19:00 |
Key Notes:
- Shifts will be scheduled within these windows with 3 weeks’ notice.
- Additional flexibility is considered for those whose availability closely aligns with these times.
Rate of Pay & Guaranteed Hours
- Base Pay: Starting at £14.18/hour (rising to £15.45 for stores within the M25).
- Possible additional payments based on geographic location.
- Guaranteed minimum hours: 16 hours per week for new starters (or 12 hours minimum for those with adjusted availability).
Key Responsibilities
As a Customer Delivery Driver at Tesco, you will:
- Ensure service excellence by completing deliveries efficiently:
- Deliver orders within allocated time slots.
- Call customers before arrival if arriving early (scheduled or not).
- Alert store centres if running 30+ minutes late.
- Handle customer interactions professionally:
- Discuss order changes (substitutions, short codes) calmly and courteously.
- Provide genuine apologies for any issues and explain substitution policies.
- Offer refunds where applicable.
- Keep customers informed about any delays, changes, or incidents.
- Maintain high standards of hygiene, safety, and appearance:
- Van care: ensure vehicles are clean, tidy, and well-stocked.
- Load/unload trays securely and take part in tray-washing processes.
- Maintain cleanliness of the vegetable bar and yard area (collect litter).
- Conduct pre-shift safety checks (roadworthiness, tyres, etc.).
- Act with integrity and discretion:
- Handle cash repayments and sensitive customer information confidentially and respectfully.
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Requirements for the Role
Essential Qualifications
- A full UK/EU/EEA driving licence (automatic or manual) for at least 12 months.
- No more than 3 penalty points on your driving record.
- Ability to walk short distances daily and carry heavy loads (e.g., third-party mealboxes,/all deliveries).
- Commitment to flexible working to allow shift scheduling.
Key Skills
- Customerfocused—prioritising a kind, warm, and helpful approach to all interactions.
- Strong communication skills and attention to detail, especially when addressing complaints.
- Problem-solving mindset—adapting quickly to fulfil customers’ needs effectively.
- Self-motivation and ability to work independently with minimal supervision.
- Responsible attitude towards time management (trust to deliver punctually) and vehicle care.
Benefits & Perks
Tesco recognises your hard work with an outstanding package:
- Holidays:
- 20 days per year (rising to 22 days after 12 months) plus one personal day and Bank Holidays.
- Recognition:
- 10% savings (becomes 15% on payment weekends) using your employee Clubcard—enough to save £2,000 yearly.
- Wellbeing:
- Free wellbeing support services covering mental health, movement, and resilience.
- Job Security & Financial Support:
- £5,000 life cover immediately upon joining ( Jér Jericho, welcome to... – in news email format.
- Award-winning pension scheme (7.5% employer match on eligible pay).
- Extra Comforts:
- Uniforms provided and company policies to align with life stages.
- A choice of benefits—such as cycle to work schemes, discounts, or shareholder profiles.
- Support Networks:
- Colleague networks including groups for women, LGBT+, and carers, and parents—allowing you to engage with a diverse community aligned with your needs.
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About Us
Tesco’s Purpose
"Serving our customers, communities, and planet a little better every day."
We aim to be Britain’s favourite way to shop, offering convenience and exceptional service—whether in-store or on the road.
** cultures & Belonging**
- Diversity, equity, and inclusion (DE&I) – Tesco strives to ensure everyone feels represented and valued for who they are.
- Everyone’s Welcome – promoting acceptance across racial, ethnic, LGBT+, disabled, and neurodiverse colleagues.
- Flexible Working: Understanding the different demands of life, Tesco values adaptable support—whether you’re new to work, nearing retirement, parenting, or managing a family care role.
Disability-Friendly Recruitment
- Accredited Disability Confident Leader workplace, providing adjustments for accessibility during recruitment.
- Benefits eligible trainees and employees. Tesco understands the support needed for diverse talents.
Important Notes
-
Age Restrictions: Tesco recruiting candidates considered to be aged school-leavers, with a minimum age of 18 for roles outside certain weekend hours:
- Such roles require work hours including timeframes before 6:15 AM or after 9:45 PM, such as warehouse, spirits counters, bakery, and driving assignments.
- For specific country guidance on school-leaving age, follow this link.
-
Interview Shortlists: If a role attracts high applications, roles may close on a date earlier than posted to fairly manage processes. Feedback will only be provided to shortlisted and interviewed candidates.
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Explore Tesco: Learn more about our values, team, and details of selection at www.tescoplc.com.
Click here to learn more about flexibility, career support, and other benefits!
Ready to drive for Tesco? Get started on your application today.
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