apetito UK
Customer Delivery Driver/Picker
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Customer Delivery Driver/Picker
Temporary (12 Weeks, Potential to Go Permanent) – Wiltshire Farm Foods Delivery Driver
Role Overview
This is a 12-week temporary role with the potential to become permanent.
- Hours: 16 per week
- Flexible schedule: Any 2 out of 6 days, including Saturdays and bank holidays
- Core working days: Monday (0630–1500) & Friday (0700–1530) The expectation is to cover other days if needed.
- Location: Part of the apetito group, UK’s largest ready-meal supplier
About the Role
Our drivers are the face of our business and form the Last Mile Solution—delivering prepared meals direct to local people. You will:
- Deliver high-quality, frozen Wiltshire Farm Foods meals straight to our customers' doors
- Bring those essential "sunshine on their doorsteps", even in harsh weather
- Foster exceptional customer service with a personal approach
- Operate within our coldstore environment (-20°C), with protective clothing, warm-up breaks, and hot drinks provided
We thrive on teamwork—multiple roles exist within the business, and our approach of motion between teams ensures flexibility, job satisfaction, and personal development for all staff.
"Our promise is to make a real difference"—we dedicate ourselves to delicious, nutritious meals for those who need them most, empowering communities with good food, good service, and ethical integrity.
Key Responsibilities
- Ensure timely and safe delivery of frozen meals across scheduled drops
- Perform order picking and selection in our coldstore with accuracy and fast service
- Use our internal app to update customer delivery confirmations
- Provide top-notch customer service—smiling, listening, troubleshooting—everyday
- Conduct pre-shift van inspections and post-scenario self-checks
- Drive safely, professionally, and within all laws, while maintaining vehicle cleanliness, fuel levels, and compliance checks
- Report immediately to office team or Park Manager regarding:
- Health & safety appliances/component malfunctions
- Stock quality or quality issues
- Customer confidentiality requirements
- Provide substitute sorting assistance within the office and technical team when necessary
- Assist others in your daily rotation who are on holiday or absence duties
- Actively participate in local engagement, including:
- Leaflet door-drop campaigns
- Outreach visits to sheltered housing sites
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Requirements & Qualifications
Essential
- Valid UK manual driving licence (minimum 2 years’ qualifying history)
- Full Manual Driving Licence (C category not required)
- Basic computer literacy (phones, Android apps)
- Ability to maintain reliable, stable attendance
- Evidence of strong timekeeping practices -Completion of basic secondary education
Desirable
- Prior multi-drop delivery experience
- Customer-focused care-based role or healthcare support background
- Warehouse experience in order accuracy, speed, and stock rotation
Must-Have Personal Qualities
✅ Reliable and punctual—adherence to scheduled days/time is non-negotiable. ✅ Friendly, approachable, and uplifting—students, parents, the elderly—all customers appreciate kindness! ✅ Passionate to go above and beyond in service provision.
Key Policy Considerations
⚠️ Age-aware environment can be physically demanding—there is a requirement of:
- Lifting and sorting meals
- Strenuous conditions (though company clothing and rest pauses ease demands)
This is a role involving elderly and vulnerable adult delivery, thus:
- DBS checks are mandatory per "Exceptions to Rehabilitation of Offenders".
- Full recommendations found at UK Ministry of Justice.
- No sponsorship available under skilled worker routes—this post does not meet criteria.
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Compensation & Benefits
Mark exceeds the UK Living Wage minimum, + annual bonus scheme, + recognise additional:
- Pay: £13.45/hour + ** המק melhorirani לחשיבה חסרת תחתית**
- 12-week Holiday Entitlement:
- 33 days per year (including all UK public bank holidays—which the company considers contractual)
- Option to buy up to 5 additional paid leave
- Annual Bonus Scheme: Discretionarily applied
- Optional Pension Contribution: 4% employer matched
- Staff Wellbeing Life Assurance: 1 × Salary as death benefit
- Christmas Gifts/Festive Vouchers are provided: Turkey or equivalent value for each qualified member.
- Apetito Perks:
- Virtual perks and benefits: Card-based professional or personal discounts (salary sacrifice)
- Retail Discount programs across UK grocery and fashion brands
"Our principles remain centred around the well-being of our staff—because we invest in our people, they will always secure our ambition to deliver next-level care!"
About Us
Founded as a family business, Wiltshire Farm Foods has become the UK’s largest ready-meal market. We:
- Cook and deliver 330+ varied meal options weekly—lunch, dinner, and special dietary needs—Primarily to elderly, carers, and healthcare support networks.
- Ethically sourced food as our top priority: Texturepak packaging, Leading Net Zero (2040), and best-filled UK farm-state standards.
- Equal opportunity platform with proven inclusion approaches—Technically advanced yet easily accessible to new hires begging talent ramps.
We are proud to as ETI Base standard, Ethical Trade Initiative member, ensuring annual benchmark audits. Ministry of Justice guidelines apply for conduct-related convictions with this role.
"Your Care Changes their World—and we support you proudly."
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