apetito UK
Customer Delivery Driver/Picker
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Driver (Customer Engagement & Delivery) – 32 Hours per Week (Any 4 in 6 Days Including Bank Holidays)
Location: Throughout the UK (primarily delivering to the elderly, families, and healthcare professionals) Hours: 32 hours/week, any 4 days in every 6, including bank holidays
About the Role
Our drivers are the heart of our business—they bring nutritious, home-cooked meals directly to our customers’ doors, often acting as a vital lifeline for the elderly, vulnerable, and caring professionals. This is a role where serving others, going above and beyond, and embracing teamwork make all the difference.
Key Responsibilities
You will be responsible for:
- Delivering high-quality frozen meals in a timely, safe, and responsible manner
- Ensuring orders are picked and prepared correctly within our cold storage (-20°C)
- Using our delivery app to update and track customer deliveries
- Providing outstanding customer service, including friendly interaction and problem-solving
- Carrying out pre-shift van inspections (safety checks, fuel levels, equipment)
- Operating safely and legally in compliance with road regulations
- Maintaining your van (cleaning, refuelling, reporting mechanical issues)
- Sharing discrepancies, delays, or stock concerns with the office team
- Helping in the office or warehouse when required (e.g., order picking, team support)
- Assisting with local marketing (leaflet drops, sheltered housing visits, new customer outreach)
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Requirements
Essential
- £13.45 per hour + bonus & company benefits
- Full UK manual driving licence – must have held for at least 2 years
- Passionate about customer service and making real connections with customers
- Basic computer literacy (including phone app usage)
- Proven work stability (no extended gaps)
- Full secondary education
- Physical ability to spend shift times working in a cold warehouse (-20°C) and operating standard delivery vehicles
Desirable
- Experience in multi-drop delivery routes or care-related roles
- Warehouse or production environment experience
- Health & Safety awareness (a plus, but training will be provided)
Personal Qualities
- Friendly, approachable, and dependable – you should enjoy meeting people
- Reliable attendance & timekeeping (regular shift commitments)
- Willingness to go the ‘extra mile’ – small gestures can make a huge difference
Why Work for Wiltshire Farm Foods?
Benefits Included
✔ Living Wage employer – £13.45/hour, above minimum wage ✔ 33 days holiday annually (pro-rated), including bank holidays ✔ Flexibility to purchase 5 extra holiday days ✔ Discretionary annual bonus scheme ✔ Employer-matched pension contributions (up to 4%) ✔ Life assurance scheme (worth at least £x annual salary) ✔ Christmas bonus (free turkey or voucher) ✔ apetito perks scheme (salary sacrifice options, retail discounts, and exclusive benefits)
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Our Values
We are a family-owned business, part of the apetito group, committed to:
- Making a real difference to people’s lives by bringing healthy, nutritious meals to those who need them most
- Sustaining finance independence with ethical standards (recognised by the Ethical Trading Initiative)
- Delivering British-made, sustainable food in alignment with our Net Zero goals by 2040
- Promoting diversity, inclusion, and community support in every area of our business
We genuinely value our team members and see staff development as our priority.
Important Notes
- All offers are subject to Driving Assessment, full DBS checks (due to contact with vulnerable customer groups), and manual driving licence verification for 2+ years.
- Rehabilitation of Offenders Act Exemption: This role requires basic DBS disclosure as it involves vulnerable customers.
- Visa Sponsorship: This position is not eligible for UK Immigration sponsorship.
Join us today and help change lives—one meal at a time.
"Not just meals—making a real difference."
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Jessica, London
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