apetito UK
Customer Delivery Driver/Picker
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Part-Time Delivery Driver – 16 Hours per Week (2 in 6 Days, Including Bank Holidays)
Our drivers are the face of Wiltshire Farm Foods, and their interaction with customers is key to our success.
About the Role
You'll be delivering our high-quality frozen meals across the UK, bringing sunshine to customers’ doors—no matter the weather. This rewarding role involves:
- Delivering frozen ready meals to our customers, primarily the elderly, their families, and healthcare professionals.
- Working in our coldstore (-20°C), where you’ll receive protective clothing, warm-up breaks, and hot drinks.
- Providing exceptional customer service, going above and beyond to ensure a positive experience.
- Operating within the wider team, maintaining flexibility and improving your skills through cross-departmental support.
We’re proud to be part of the apetito group, the UK’s largest ready-meal supplier, delivering 330+ genuinely delicious meals while making a meaningful impact on people’s lives.
Key Responsibilities
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Delivery execution:
- Deliver frozen meals on time to customers across the UK.
- Perform daily pre-shift van inspections.
- Drive safely, responsibly, and within the law.
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Order & customer management:
- Pick orders within the coldstore.
- Update deliveries via our delivery app.
- Maintain customer confidentiality at all times.
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Operational support:
- Clean and refuel the van as required.
- Report health and safety issues, stock quality problems, or mechanical flaws.
- Assist the team when colleagues are absent or on holiday.
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Customer relationships & growth:
- Conduct local marketing activities (e.g., leaflet door drops, sheltered housing visits) to attract new customers.
- Offer friendly, reliable, and professional service at all times.
Requirements
Essential
- Experience in a customer service-based role.
- Valid UK Manual Driving Licence held for at least 2 years.
- Basic computer literacy, including phone app usage.
- Evidence of work stability.
- Basic secondary education qualification.
Desirable
- Experience in multi-drop delivery roles.
- Background in care-based or warehouse environments.
- Health & Safety awareness.
Personal Qualities
- Friendly, approachable, and reliable.
- Passionate about delivering exceptional customer service.
- Strong attendance and timekeeping.
Terms & Conditions
- Hours: 16 hours per week (2 in 6 days, including bank holidays).
- Pay: £13.45 per hour + bonus scheme.
- Supported by competitive company benefits:
Benefits Package
- 33 days holiday per year, including bank holidays (additional 5 days available via company discretion).
- Pension scheme with employer-matched contributions (up to 4%).
- Life assurance scheme worth at least 1x annual salary.
- Free Christmas turkey or voucher.
- Accredited Living Wage employer.
- apetito perks scheme (including salary sacrifice options and retail discounts).
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About Us
As a family-owned business, we thrive on our values of excellence, sustainability, and ethical practice:
- Delivering life’s essentials: We provide nutritious, home-cooked meals while supporting the UK’s most vulnerable communities.
- Sustainable ambitions: UK’s leading supplier of ethical and sustainably sourced ingredients, striving for Net Zero by 2040.
- Inclusivity & growth: We actively promote a diverse and inclusive culture, supporting employees to reach their full potential.
Application Process
Successful candidates must:
- Undergo a Driving Assessment.
- Provide evidence of a full UK Manual Driving Licence.
- Pass basic DBS checks (exempt from Rehabilitation of Offenders Act due to customer-facing requirements with vulnerable clients).
Disclosure guidance: Review Ministry of Justice website for protected conviction rules.
Note: This role is not eligible for UK Domestic Worker Visa sponsorship under the Skilled Worker route.
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