apetito UK
Customer Delivery Driver/Picker
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Customer Delivery Driver/Picker
Coldstore Picker & Driver (Part-Time) – 16 Hours Per Week
Ideally, 4 days in 6 including bank holidays.
About the Role
This predominantly coldstore role with the occasional driver responsibility is perfect if you want to work in a hands-on environment while delivering essential frozen meals to customers. By bringing sunshine to their doorstep—regardless of the weather—you’ll play a vital part in our mission to improve lives through delicious, nutritious meals.
You’ll work in a coldstore environment (chilled to -20°C), with access to protective clothing, regular warm-up breaks, and hot drinks. While primarily picking orders, there will be opportunities to move between teams for flexibility, personal development, and gaining wider business insight.
What You’ll Do
Deliver frozen Wiltshire Farm Foods meals, guaranteeing timely and friendly service. Typical duties include:
- Delivering frozen meals to healthcare professionals, the elderly, and their families.
- Picking and preparing orders in the coldstore environment.
- Using our app-based system to update customer deliveries and logistics.
- Providing outstanding customer service—keys to our business’ success.
- Undertaking pre-shift vehicle checks and driving safely, responsibly, and legally.
- Ensuring vehicle cleanliness and refuelling.
- Reporting any delays, mechanical issues, or stock/health and safety concerns.
- Supporting the office and picking teams when required.
- Assisting with day-to-day customer acquisition activities (e.g., door leaflet drops, sheltered housing visits).
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Key Responsibilities
- Deliver meals on time to all customer locations.
- Maintain efficient coldstore operations while meeting daily picking demands.
- Adhere to none-vinging and cleanliness of delivery vehicles.
- Actively help office and fulfilment team colleagues when needed.
- Contribute to business development via targeted marketing strategies.
Who We’re Looking For
Essential
- Experience in customer-facing roles for exceptional service delivery.
- Full UK manual driving licence (held for at least 2 years).
- Basic computing skills (including phone app navigation).
- Reliable attendance record and punctualness.
- Secondary schooling qualifications (e.g. GCSEs or equivalent).
Desirable
- Previous multi-drop delivery route experience.
- Care-based or healthcare-related background (e.g., care work, geriatric customer service).
- Any warehouse experience to support coldstore operations.
- Familiarity with basic Health & Safety principles.
Personal Qualities
- Friendly, approachable, and dependable—you’ll interact frequently with sensitive customers.
- Proactive attitude to go the extra mile with service excellence.
- Team player with the flexibility to adapt to changing tasks.
About Us
Wiltshire Farm Foods, a proud part of apetito—the UK’s leading frozen ready-meals supplier—delivers over 330 meals daily to customers across England. Our mission? To make a real difference to families, healthcare professionals, and especially our most vulnerable elderly community.
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Genuine about service, sustainability, and ethics, we pledge:
- High standards in food quality & safety.
- UK farm-fought ingredients with sustainability at heart (aiming for Net Zero by 2040).
- Inclusion and development for employees from all backgrounds.
Working With Us
- Hourly rate: £13.45 per hour, plus competitive performance bonuses.
- Holidays: 33 days per year including bank holidays (fab bonus workdays).
- Option to purchase up to 5 extra holiday days.
- Discretionary annual bonus scheme.
- Pension scheme (4% employer match contribution).
- Life assurance benefits (equivalent to at least 1x salary).
- Christmas turkey or gift voucher.
- apetito perks (including discounted retail options, salary sacrifice).
See You Soon?
To apply; purely because we’re a family-owned business, we take immense pride in caring for each other and our customers alike. Our products and service are built on trust – like ingredients come fresh from farm to fork.
Driving assessments and basic DBS checks apply due to work with vulnerable patients. As a reminder, your basic DBS visa under The Rehabilitation of Offenders Act 1974 remains in effect, but you still must declare all disclosable convictions. Check GOV.UK for full disclosure guidance.
Learn More
apetito’s sustainability commitment Wiltshire Farm Foods careers page
No references or apprentice demotions – just a loyalty to doing things the right way.
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