apetito
Customer Delivery Driver/Picker
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Customer Delivery Driver/Picker
About the Role
This position is a 16-hour-per-week role across any 4 in 6 days, including bank holidays. The role primarily involves:
- Picking frozen food orders in a coldstore (-20°C)
- Occasional delivery driving (as customers' representatives)
Customers will rely on your interactions for service quality from frozen meals for the UK's vulnerable communities (elderly, carers, and healthcare professionals). Demand reliable work ethic, adaptability, and proactive customer service.
You’ll work in a chilly -20°C environment but full protective clothing and hot drink breaks provided.
Choices encouraged: Movement across roles to promote flexibility and career growth within the company.
About the Company
Wiltshire Farm Foods is part of the apetito group, the UK’s largest ready-meal supplier. We’re passionate about making a real difference by serving over 330 nutritious functionalities to Britain’s most vulnerable (elderly, caregivers, healthcare staff).
Our core values include:
- Exceptional service – bringing “sunshine on their door”
- Innovation & quality – stabilizing industry benchmarks
- Sustainability and ethics, since we prioritize ethical sourcing, recycled packaging (targetting Net Zero by 2040), and accredited Willing Wage standards.
Responsibilities
- Delivery Mantra:
- Punctual frozen-food deliveries.
- Understand order statuses via company App.
- Customer Care: Go above and beyond – good service is our brand.
- Vehicular duties:
- Pre-shift van inspections.
- Law-abiding, safe driving.
- Refuelling & van cleaning.
- Documenting issues/delays swiftly.
- Team Support:
- "One team" – assist warehouse pickers or office team rotations.
- Step in for likely absence/leave.
- Customer Growth:
- Local marketing: leaflet distribution & sheltered housing visits.
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Key Requirements
Essential: ✔ Active work in customer-facing roles. ✔ Full UK manual driving licence (minimum 2 valid years). ✔ Basic phone app usage/computer skills. ✔ Proven work stability record. ✔ German/English/AUS NSTL Sec2 qualifications.
Desirable: 👍 Multi-drop delivery experience preferred. 👍 Experience with care/healthcare fields a plus. 👍 Basic fulfilment warehouse exposure.
Health & Safety a priority: ⚠ Applicants must facial patterns for manual handling, temperature tolerance, and vulnerable customer safeguarding.
Personal Traits We Value
- Confident, friendly, and resilient in changing weather conditions.
- Reliable & presentable – key to a high-quality service delivery.
- Passionate about making a tangible difference through meal delivery.
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Company Benefits
| Perks | Details |
|---|---|
| Salary + Bonuses | £13.45/hour + annual bonus scheme |
| Holidays | 33 days (automatically includes bank holidays) + 5 extra holiday days via salary deduction |
| Pension | Employer-matched contributions: up to 4% |
| Wellbeing | Lifetime assurance (up to x annual salary) |
| Christmas Care | Free turkey + vouchers |
| Financial & retail benefits included in apetito perks and salary-saving schemes. |
Compliance Disclosures
Note: This role:
- Mandates DBS checks (failure to disclose relevant offences will disqualify you).
- Requires valid proof of driving beyond standard Rehabilitation of Offenders Act protections.
Fair Chance Warning
Rehabilitation Act Exemptions: Convications/cautions held beyond certain durations must always be disclosed to protect the vulnerable clients. Official DBS guidance
Key Benefits Summary
- Join a family company whose purpose is impact.
- Prosperity within health-conscious, ageing populations.
- Sustainability drives our products, policies, culture.
- Net + £26.00/week from joins bonus + wage.
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