apetito UK
Customer Delivery Driver/Picker
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Frozen Meal Delivery Driver – 16 Hours/Week (Flexible Days, Including Bank Holidays)
About the Role
Our drivers are the face of our business, ensuring exceptional customer interactions that drive our success. You’ll deliver high-quality frozen Wiltshire Farm Foods meals while embodying our commitment to delivering sunshine to our customers’ doors—regardless of weather conditions.
You’ll thrive on going above and beyond, paired with the opportunity to work as part of a supportive team—moving between roles to enhance flexibility and skill development.
Key Responsibilities Include:
- Delivering meals to customers timely and safely
- Managing orders and updates via our app-based system
- Providing exceptional customer service
- Interior pre-shift van checks and responsible driving
- Refuelling, van maintenance, and issue reporting
- Collaboration with office and warehouse teams
- Conducting local marketing duties (e.g., leaflet drops and sheltered housing visits)
The Working Environment
- Coldstore temperature: -20ºC (protective clothing and warm breaks provided)
- Flexible schedule: Any 2 days in 6 (including bank holidays)
- Shift duration: 16 hours/week
Business Vision & Values
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, delivering over 330 meal options across the country. We prioritise:
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- Delivering real value to vulnerable communities (elderly, care sectors) through nutritious meals
- Innovation and continuous improvement to exceed customer expectations
- Ethical sustainability, aiming for Net Zero by 2040
- Inclusivity, empowering a diverse workforce to reach their potential
Responsibilities
- Deliver frozen meals on schedule
- Pick orders in the coldstore efficiently
- Update delivery statuses via company app
- Ensure discrepancy reporting to the office
- Maintain high customer confidentiality
- Assist pickup and office teams as required
- Resolve delivery delays and mechanical issues promptly
- Support team members due to holidays/absence
- Perform local outbound marketing (e.g., promoting services to new clients)
Join the Team
Essential Requirements
- Experience in a customer service-based role
- Full UK manual driver’s licence (held for at least two years)
- Proficiency in basic computer skills (phone app usage required)
- Evidence of work stability
- Minimum basic secondary education
Desirable but Not Compulsory
- Experience in multidrop delivery roles
- Background in care-based services
- Warehouse/forklift experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable, reliable team player
- Enthusiasm for delivering outstanding customer service -Strong attendance and timekeeping
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Making a Difference
Multiple Benefits
- Competitive salary: £13.45/hour + bonus scheme
- 33 days paid holiday, including bank holidays
- Additional purchase of 5 extra holiday days per year (optional)
- Pension matching scheme (4% employer contribution)
- Life assurance (1× annual salary)
- Free turkey/Xmas voucher
- apetito perks (salary sacrifice options, retail discounts)
Legal Considerations & Selection
- Driving Assessment and licence verification are mandatory for all shortlisted candidates
- Basic DBS check is required (due to direct engagement with elderly and vulnerable individuals).
- The Rehabilitation of Offenders Act 1974 does not apply, but disclosures may vary based on exceptions outlined by the Ministry of Justice. Find guidance here.
- No sponsor route available for immigration purposes (does not meet job route standards).
Why Join Us?
From quality meals to a living wage, we believe in giving back to people and the planet. Our ethos: ethical, sustainable, and inclusive workplaces fuel our mission to make a real difference daily.
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