John Lewis & Partners
Customer Delivery Hub, Driver Installer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Delivery Hub, Driver Installer
About the Role
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you’ll have the unique opportunity to bring our distinctive John Lewis service right to our customers’ doors. You’ll install products they love—such as furniture, kitchen appliances, sound systems, and TV sets—as part of a 2-person delivery crew, driving a 7.5-tonne vehicle.
Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
- Prioritise exceptional customer service—be an ambassador for the John Lewis brand.
- Load up your lorry with the day’s deliveries, working alongside the warehouse team.
- Show respect and courtesy for the customer’s home while handling unexpected situations calmly to find the best solution.
- Efficiently and quickly install products and demonstrate how they work once installed.
- Keep up to date with new products and technologies to perform the role at your best.
- Maintain a safe working environment.
Note: This role involves heavy lifting—you’ll regularly transport and install large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills & Experience
Essential
- Previous experience of installation (onboarding training via John Lewis' accreditation will be provided).
- Manual C1 UK driving licence (maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card (required from day one).
- Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Experience in a customer-facing role.
- Strong verbal communication skills (both on the phone and in person).
- Good understanding of technology.
Desirable
- Experience installing and disconnecting white goods.
- TV installation knowledge.
- Packed flat furniture assembly experience.
About the Partnership
We are the largest employee-owned business in the UK, home to John Lewis and Waitrose. We are more than just employees—we are Partners, driven by our purpose: to build a happier world.
Innovation, adaptation, and diversification define our future. Staying true to our values, we are:
- Never Knowingly Undersold on price, quality, or service (John Lewis).
- Passionately committed to serving food lovers (Waitrose).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
As Partners, we share ownership of our success. We voice our thoughts to contribute, support one another through challenges, and uphold kindness and respect. We foster a workplace where everyone belongs, embraces diversity, and can thrive—both individually and collectively.
As Partners, every one of us makes a difference, and we all own it.
Important Notes
- Some roles require pre-employment vetting (DBS checks may apply). Details will be shared during recruitment—complete documents promptly to avoid delays.
- Due to high application volumes, vacancies may close early. Apply as soon as possible.
- If you require a reasonable adjustment due to disability, contact us immediately to discuss.
We support flexible working—where possible, discuss compressed hours or shorter contracts with the hiring manager during interviews.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills