John Lewis & Partners
Customer Delivery Hub, Driver Installer
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Installation Specialist (Customer Delivery Hub)
About the Role
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you’ll deliver the John Lewis experience directly to customers' doors. Your role involves installing products they cherish—such as furniture, kitchen appliances, sound systems, and TV sets—within a 2-person delivery crew, driving a 7.5-tonne vehicle.
Key Responsibilities
- Deliver exceptional John Lewis service – Customer service is your top priority.
- Load a 7.5-tonne lorry for the day’s deliveries, working closely with the warehouse team.
- Respect customer homes and handle unplanned situations professionally to provide the best solution.
- Install products efficiently and demonstrate proper usage upon completion.
- Stay updated on new products and technologies for optimal performance.
- Maintain a safe working environment.
Job Attributes: This role involves heavy lifting, including moving items like sofas, white goods, furniture, beds, and mattresses.
Responsibilities
Your daily tasks include:
- Starting at your Customer Delivery Hub before completing route deliveries.
- Being a brand ambassador by delivering outstanding customer service.
- Assisting with loading trucks as part of the warehouse team.
- Exhibiting courtesy and respect in customers’ properties while problem-solving under pressure.
- Operating efficiently while meeting the promise of impeccable John Lewis service.
- Taking responsibility for installing white goods, appliances, electrical setups, or furniture accordingly.
- Handling repairs or domestic electricity installations with appropriate training and caution.
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Essential Skills & Experience
- ** Previous installation experience required** (we offer John Lewis installer accreditation training if so needed)
- Valid C1 UK driver’s licence (maximum of 6 penalty points allowed)
- Driver Certificate of Professional Competence (DCPC) or DQC in place by the first day
- UK Tachograph Card
- Vehicle experience: Proficiency with 7.5-tonne delivery trucks
- Customer-facing experience (essential)
- Strong verbal communication skills – clarity in both face-to-face and phone interactions
- Sound basic technical understanding of appliances or customer-installed products
Desirable Skills
- Previous experience (or certificated training in):
- Installation of white goods and appliances
- TV setups and sound systems
- Assembly of flat-pack furniture or other heavy goods
About the Partnership
We are the largest employee-owned business in the UK, home to John Lewis and Waitrose. Here, everyone isn’t just an employee—they’re a Partner, united by our mission to build a happier world.
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Our focus: Ruthlessly brilliant retail. We embrace innovation, adapt constantly, and diversify offerings—always setting new gold standards in price, quality, and service (Never Knowingly Undersold) with John Lewis, or customer loyalty with Waitrose.
Ownership extends to a shared responsibility. Each Partner contributes to success and shapes the company’s future while upholding behaviours rooted in mutual respect and kindness. We welcome professional maturity and personal growth, building a culture where all can belong and thrive.
Some key highlights: 🔹 Never Knowingly Undersold on products and service. 🔹 Flexible working options when possible (please discuss during interviews). 🔹 Partnership leads to ownership benefits—we share rewards.
Important Restrictions:
⚠️ Vetting: Some roles are subject to pre-employment screening (including DBS checks and financial probity checks for roles requiring it). Sea these out in the interview process.
⚠️ Application window: Due to high demand, vacancies may close early. Apply early!
⚠️ Disability adjustments: If you need a longer application timeline, inform us promptly and we’ll support.
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