Sofina Foods Europe
Customer Demand Analyst
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Customer Demand Analyst
Customer Demand Analyst – North Yorkshire, Sofina Foods
About the Role
The Customer Demand Analyst delivers accurate forecasting, strong customer service, and clear communication with customer supply chain teams, ensuring product availability and effective demand management in a food manufacturing environment.
You will act as the primary daily point of contact for retailer supply chain teams and internal business managers, supporting efficient order processing while interpreting customer intelligence to improve short-term sales forecasting and supply chain resilience.
Your Key Responsibilities
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Customer Communication & Support
- Proactively communicate shortages, supply risks, and recovery plans to customers
- Act as the first point of escalation for retailer supply chain issues, ensuring prompt resolution of priority requests
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Forecasting & Demand Planning
- Review short-term promotional calendars and adjust forecasts accordingly
- Analyse customer intelligence to provide a clear view of short-term sales trends
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Logistics & Order Management
- Track and follow up on missed or delayed deliveries with logistics teams
- Support order allocation decisions and maintain detailed service reporting
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Inventory & Stock optimisation
- Monitor inventory ageing, shelf-life considerations, and stock rotation to prevent waste
- Ensure products remain daily fresh and in line with retailer requirements
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Reporting & KPIs
- Prepare weekly and monthly reports on:
- Service levels (delivery performance)
- Forecast accuracy (30/60/90-day outlooks)
- Customer Key Performance Indicators (KPIs)
- Present findings in Joint Business Planning meetings to drive collaborative decision-making
- Prepare weekly and monthly reports on:
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The Ideal Candidate
Essential Skills & Qualifications
- Strong Excel proficiency (mastery of pivot tables, VLOOKUP/XLOOKUP, and data analysis)
- Basic SAP knowledge, particularly in order management, stock visibility, and reporting
- Excellent communication skills, with the ability to build strong, transparent relationships with both internal teams and retail supply chain partners
- Exceptional multitasking capability – managing multiple priorities without sacrificing quality
- Professional escalation handling – having the calm, proactive mindset to resolve complex issues
- Analytical approach with high attention to detail, ensuring accuracy in forecasting and reporting
Preferred Experience
- Experience in FMCG, food manufacturing, or supply chain environments
- Familiarity with demand planning tools/forecasting systems
- Understanding of Vendor Managed Inventory (VMI) processes and customer collaboration models
- Knowledge of shelf-life management and stock rotation in food production
Why Join Sofina Foods?
Sofina Foods is more than a global food manufacturer—it’s a culture of growth, innovation, and positive impact, committed to sustainability, quality, and customer satisfaction.
Benefits on Offer
- Competitive salary
- Competitive contributory pension
- Online Benefits Hub (tailored support for personal and professional life)
- Life assurance scheme for financial security
- Free on-site parking
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A Purpose-Driven Organisation
With over 500 million meals supplied annually to markets worldwide, we work with: ✔ A diverse range of meat and seafood products ✔ Over 50 protein sources sourced from 5 continents ✔ Responsible and sustainable supply chains
Our 13,000+ strong team operates across 40 sites in Canada and Europe (including Young’s Seafood & Karro Food Group), creating opportunities to learn, innovate, and thrive.
With a 25-year legacy, we are always striving to be the most successful food company in the world.
Career Opportunity at Sofina Foods
If you are passionate about the food industry, thrive in a fast-paced, data-driven environment, and want to make a real difference in global supply chains—this role is for you.
Equal Opportunities Employer
Sofina Foods is committed to an inclusive workplace where everyone is valued. We welcome applications from all backgrounds and aim to create a diverse, equitable organisation while ensuring equal treatment for all current and prospective employees, regardless of age, disability, sex, gender identity, race, religion, or sexual orientation.
Schedule & Details
- Location: North Yorkshire, UK
- Hours: Full-time, Day Shift
- Company: Sofina Foods (GB)
Do you have the skills and passion to drive demand excellence in our fast-moving food business? Apply today and join our team in delivering exceptional service to our retail partners.
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