Co-op
Customer Demand & Supply Manager
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Customer Demand & Supply Manager
Customer Demand & Supply Manager
£88,000 to £93,500 plus excellent benefits, including private healthcare and a £6,000 car allowance (Work Level 4)
- 12-month fixed-term contract
- On-call for incidents on a rota basis every 8–9 weekends
- Location: Manchester city centre
- Hybrid working: 2–3 days in-office (typically Tuesday–Thursday) with UK travel (~twice a month)
About the Role
We’re seeking a Customer Demand & Supply Manager to join Co-op and lead one of our four category supply teams. As part of our Logistics, Supply Chain and Retail Risk function, you’ll be responsible for:
- Managing category replenishment across sub-categories
- Ensuring products move efficiently through our supply chain into stores
- Leading and developing a diverse team to deliver objectives, maximise customer satisfaction, and drive business value
Why this Role Matters
- Products must be available at the right time, and you’ll play a key role in shaping the supply chain category strategy.
- Work with commercial teams, retail operations, suppliers, and distribution partners to create an effective end-to-end supply chain.
- Balance service, availability, and cost using SAP F&R (Forecasting & Replenishment).
- Focus on:
- Delivering key performance indicators
- Identifying continuous improvement opportunities
- Building collaborative relationships that benefit members, customers, and Co-op.
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What You’ll Do
- Lead and develop a diverse supply chain category team (c. 5 direct reports, 30 indirect reports):
- Ensure they have the skills, guidance, and compliance with legal/regulatory standards
- Foster a consistent, fair approach
- Contribute to the supply chain strategic plan
- Champion product availability and quality to maximise customer satisfaction
- Build strong relationships with internal/external partners across the business and wider supply chain
- Manage core and promotional demand effectively
- Optimise the end-to-end supply chain cost efficiency
- Identify and implement value-adding opportunities (cost savings, supplier improvements)
- Embed a continuous improvement culture across your team
What You’ll Bring
We keep requirements minimal but ask for:
- Experience in a dynamic food supply chain environment
- Strong commercial awareness and understanding of financial stock management impact
- Proven track record in:
- Leading and developing diverse, high-performing teams
- Managing change in complex, fast-paced environments
- Balancing competing priorities with clear solutions
- Skilled in relationship-building, communication, and influencing at all levels
- Familiarity with supply chain planning and replenishment systems, ideally SAP F&R
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Why Join Co-op?
As a member-owned organisation, we prioritise people and communities. Benefits include:
✅ Annual bonus (based on performance) ✅ 28 days holiday (rising to 32 with service) + bank holidays ✅ Pension (up to 10% employer contribution) ✅ Private healthcare (you and your family) ✅ Company car or £6,000 car allowance ✅ Subsidised onsite gym access (Manchester HQ) ✅ Employee retail discounts:
- 30% off Co-op products
- 10% off other brands ✅ Stream: Early access to earned wages ✅ Virtual healthcare (GP appointments, mental health & wellness support) ✅ 24/7 colleague support ✅ Commitment to career development & training ✅ Cycle-to-work scheme
A Place You’ll Belong
We’re Disability Confident and welcome applications from everyone. Inclusivity is core to how we work, and we offer adjustments for candidates during recruitment. Learn more about our inclusion commitments and recruitment process.
Application note: You’ll complete an online assessment (~50 mins). Existing Co-op colleagues are exempt.
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