Co-op
Customer Demand & Supply Manager
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Customer Demand & Supply Manager
Customer Demand & Supply Manager
£88,000 to £93,500 plus excellent benefits, including private healthcare and a £6,000 car allowance (Work Level 4 | 12-month fixed-term contract | Hybrid working from Manchester city centre)
On-call availability on a rota basis for incidents on 8–9 weekends per year.
In this role, you’ll work in a hybrid way, splitting your time between home and office (2–3 days a week, typically Tuesday–Thursday), with occasional UK travel (~twice a month).
About the Role
We’re looking for a Customer Demand & Supply Manager to join the Co-op, leading one of our four category supply teams. As part of Logistics, Supply Chain & Retail Risk, you’ll manage category replenishment across multiple sub-categories, ensuring products flow efficiently from supply chain to stores.
Your responsibilities will include:
- Leading & developing a diverse team (approxidately 5 direct reports + 30 indirect reports)
- Shaping & executing supply chain category strategy
- Maximising customer satisfaction through optimal product availability and quality
- Optimising end-to-end supply chain operations for cost-effectiveness while balancing service and accessibility
The role involves collaboration with commercial teams, retail operations, suppliers, and distribution partners to drive success in demand forecasting, replenishment, and strategic planning.
Why This Role Matters
Our mission relies on having the right products at the right time. In this position, you’ll:
- Drive supply chain strategy, working closely with internal partners and external stakeholders.
- Leverage SAP F&R (Forecasting & Replenishment) to ensure efficient and cost-effective operations.
- Focus on performance metrics, identifying cost savings and operational improvements.
- Strengthen relationships across the supply chain to deliver value for customers and Co-op.
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Responsibilities
- Lead & nurture a high-performing team (direct & indirect reports), ensuring skills, direction, and compliance with legal standards.
- Contribute to strategic supply chain planning and alignment with business goals.
- Optimise product availability, reducing stockouts and overstock losses.
- Build collaborative relationships with internal teams, suppliers, and external partners.
- Manage core & promotional demand, ensuring efficient replenishment.
- Keep operations cost-effective while maintaining service quality.
- Identify & implement supply chain improvements, including cost reductions and supplier optimisation.
- Promote a culture of continuous improvement across the team.
Requirements
We ask only for the minimum criteria to ensure our roles remain as accessible as possible.
Essential:
- Experience in a dynamic food supply chain (ideally in retail).
- Strong commercial awareness with knowledge of financial impacts of stock management.
- Proven leadership ability—leading, motivating, and developing diverse teams.
- Change management expertise in fast-paced, complex environments.
- Strong interpersonal & influencing skills, capable of engaging colleagues up to executive level.
- Experience with supply chain planning & replenishment systems, preferably SAP F&R.
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Why Join Co-op?
At Co-op, you’re not just an employee—you’re part of a movement. We prioritise people, communities, and purpose, offering a rewarding work environment where you thrive.
Perks & Benefits
- Annual bonus (performance-based)
- 28 days holiday (rising to 32 with service) + all bank holidays
- Pension plan (up to 10% employer contribution)
- Private healthcare (for you and your family)
- Company car or £6,000 car allowance
- Subsidised onsite gym (Manchester HQ)
- 30% discount on Co-op products + 10% on other brands
- Stream (early access to a percentage of your salary weekly)
- Virtual healthcare (GP sessions, mental health support, nutrition & fitness advice)
- 24/7 colleague support service
- Career development & training
- Cycle-to-work scheme
A Place You’ll Belong
We’re dedicated to building diverse and inclusive teams that mirror the communities we serve. Aligned with the Disability Confident scheme, we offer interviews to qualified candidates with disabilities, and we’ll make necessary accommodations.
- Apply process & inclusion details available at: jobs.coop.co.uk/apply-process
- jزلobs.coop.co.uk/diversity-inclusion (diversity & inclusion commitments)
Note: Current Co-op colleagues are exempt from the 50-minute online assessment as part of the application process.
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