Boots UK
Customer Development Lead
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Contract: Full-time, Permanent.
Closing date: 15th July 2026
Recruitment Partner: Katrina, katrina.wuk@boots.co.uk
Are you ready to make a real difference in the healthcare sector? Join Boots as a Care Services Customer Development Lead in Nottingham and be part of a team that is dedicated to delivering care, confidence, and connection in communities across the UK and Ireland.
Boots Care Services has been supporting the care sector for over 30 years, and as our customers’ needs are changing, so are we. We are focusing on really understanding our customers' needs to further evolve our Care Services customer offer, to retain and grow our profitable items.
At Boots, we believe in our people and their potential. Our Employer Value Proposition reflects our commitment to creating a brilliant environment where you can thrive. Here, you’ll find a culture that values collaboration, innovation, and personal growth.
What You’ll Be Doing
As a Customer Development Lead, you will play a pivotal role in supporting key projects across our Care Services business. You will report to the Care Services Business Operations Manager. Your insights will drive data-driven decision-making, ensuring we meet the needs of our customers effectively.
Key Responsibilities
- Provide analytical and pharmacy-specific insights to support key projects across the Care Services business, including initiatives such as RDH and Pharmacy Growth, ensuring data-driven decision-making.
- Build and maintain strong internal stakeholder relationships across Healthcare and HR, while delivering high-quality operational support to over 250 Care Services stores and more than 60 Care Services Pharmacists through effective communication and issue resolution.
- Manage relationships with external Care Sector partners, contributing to marketing and brand presence, and lead end-to-end planning and execution of major events such as the Birmingham Care Show.
- Develop, refine, and oversee core operational processes for the Care Services Central Support Team, supporting 4,000+ Care Homes and collaborating with field teams to ensure seamless service delivery.
- Conduct ongoing data analysis to support forecasting and identify trends across items, occupancy, losses, and other operational metrics, enabling proactive decision-making.
- Collaborate effectively within the Care Services Central Support Team and across the wider Care Services function, ensuring a cohesive and high-performing working environment.
- Support eMAR account management activities for over 1700 homes, including raising purchase orders, processing invoices, and ensuring full compliance with governance and audit requirements.
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What You’ll Need To Have (our Must-haves)
- Solid understanding of Care Services dispensing operations and care home workflows is highly beneficial, enabling informed decision-making and effective support for operational teams.
- Proven ability to build strong, collaborative relationships and effectively engage and influence stakeholders at all levels, both internally and externally.
- Exceptional communication and cross-functional collaboration skills, with the ability to work seamlessly across diverse teams to drive shared outcomes.
- Strong digital and IT proficiency, with the capability to quickly adopt new systems, tools, and technologies to enhance operational efficiency.
It would be great if you also have
- Experience in project management within the healthcare sector.
- Knowledge of regulatory requirements in Care Services.
Where your brilliance can take you
At Boots, we are committed to your professional development. You will have opportunities to learn and grow within a supportive environment, with pathways to advance your career in various directions.
Rewards designed for you
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
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There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.
About The Boots Group
The Boots Group is a trusted leader in healthcare, pharmacy and retail, operating across 11 countries - including the UK, Ireland, Thailand and Mexico. The Boots Group brands - including Boots, Boots Opticians, No7 Beauty Company, Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses, serving millions of customers and patients every day in communities around the world.
We are proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What's Next
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon.
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