LifeSearch
Customer Engagement Associate (pathway role into Protection Adviser)
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Customer Engagement Associate (pathway role into Protection Adviser)
**Customer Engagement Associate – Protection Adviser Progression Programme
Kickstart Your Career. Full Training. Real Progression. Great People.
£26,450 basic starting salary + bonus opportunities + genuine career growth + great perks!
Looking to build a people-focused, high-energy career? As one of the UK’s leading Life Insurance Brokers, we’re searching for friendly, confident Customer Engagement Associates to become the first voice families reach for help.
This is a stepping stone to a long-term career as a Protection Adviser. We provide full training and expertise, with many colleagues advancing to adviser roles within 6–12 months.
We’ve been recognised in the Sunday Times Best Companies to Work For and have an outstanding Trustpilot rating. Don’t take our word for it—check us out!
When & Where
📅 Recruitment Event: 22nd July, 1pm–4pm 📍 Location: MK9 1AT
📝 Employment Type: Full-time, Permanent
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What You’ll Do
- Make outbound calls to unprotected families
- Introduce our services, handle objections, and connect customers seamlessly with an Adviser
- Arrange and manage callbacks for a smooth customer journey
- Update CRM accurately to ensure seamless handover
- Stay responsive, positive, and supportive of the team
- Progress into Advice with structured training
What We’re Looking For
Guidence and sensitivity in handle sensitive conversations
- Warm, confident phone presence
- Quick-thinking and resilience when handling pushback
- Strong listening & attention to detail
- Proactive, target-driven, and willing to progress
- Bonus if from customer service, sales, or similar
Your attitude, energy, and ambition matter most.
Benefits & Career growth
- £26,450k basic salary (progresses to £30k when moving into Advice)
- Performance-based bonuses → uncapped commission after promotion
- Fully funded training + clear path into a Protection Adviser role
- Best-in-class insurance cover:
- Life
- Critical Illness
- Income Protection
- Overseas incentive trips (yes, really!)
- 5 extra holiday days – buy or sell
- Birthday off every year
- Supportive team culture
- Flexible work structure
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Shift Pattern
- 40-hour workweek, flexible start times (9am, 10am, or 11am)
- Work every second Saturday → get an extra day off in lieu (In effect, it’s a 3-day weekend!)
How to Apply
- Click Apply Now + upload your CV (we read every one!)
- If we’re interested, Book in with Sophie (quick chat)
- If successful? Interview day on July 22nd at our MK office:
- First half: Group activities
- Second half: Potential 1-to-1 interview
- Full feedback at every stage—no ghosting here.
💬 Ready to get started? Apply now and we’ll be in touch ASAP!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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