SS&C Intralinks
Customer Engagement Manager
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Deal Services Customer Engagement Manager
Locations: London | Hybrid
About SS&C
SS&C is a leading global financial services and healthcare technology company generating over $2.7 billion in revenue. Headquartered in Windsor, Connecticut, it employs 27,000+ people across 35 countries, serving 20,000+ financial services and healthcare organisations, from global enterprises to mid-market firms.
SS&C Intralinks is a global technology provider specialising in inter-enterprise content management and collaboration solutions. Its products cater to enterprise collaboration and strategic transaction markets, enabling secure information exchange between organisations.
Why SS&C Intralinks?
- Flexibility: Hybrid work model
- Career Growth: Professional development reimbursements, including access to SS&C University
- Work-Life Balance: Competitive holiday scheme
- Wellbeing: Comprehensive benefits supporting employee health and priorities
- Diversity & Inclusion: Commitment to fostering a diverse and inclusive workforce
- Training: Hands-on, team-customised development opportunities
About the Role
The Deal Services Customer Engagement Manager (CEM) is a sales-focused role responsible for driving adoption and revenue of SS&C Intralinks’ Deal Services offerings. This role partners with the Field Sales teams to:
- Identify opportunities
- Influence deal strategy
- Build key relationships with stakeholders
- Position Deal Services throughout the sales cycle
Success metrics include:
- Deal Services revenue growth
- Pipeline creation
- Attach rate (upselling additional services)
- Field seller engagement within assigned region
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The role is commercially demanding, requiring relationship-building, persuasion, proactive selling, and a relentless drive to align opportunities across both sales and customer teams.
About the Team
The Deal Services team operates within a dynamic Global Technical Sales environment, closely collaborating with Sales, Customer Success, Marketing, Product, and Delivery teams. The team focuses on:
- Identifying opportunities
- Engaging with customers
- Delivering new services to market
Key traits Thriving in This Team:
- Initiative
- Strong relationship management
- Commercial mindset
Key Responsibilities
- Own the adoption and growth of Deal Services within assigned region
- Build strategic relationships with Account Executives, Sales Managers, and Deal stakeholders (e.g., bankers, private equity professionals)
- Proactively identify opportunities through:
- Account planning reviews
- Territory analyses
- Active engagement with sellers
- Develop win strategies alongside sales teams to leverage Deal Services as a differentiator in competitive situations
- Conduct customer discovery conversations to uncover unmet needs and value-add opportunities
- Drive the pipeline lifecycle—creation, progression, and revenue attainment—while meeting assigned targets
- Enable and mentor field sellers on Deal Services offerings, including objection handling and messaging
- Serve as the Deal Services subject matter expert (SME) for the region
- Maintain high activity levels with both sellers and customers to ensure timely opportunities
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Requirements
Essential
- Bachelor's degree in Business, Finance, Communications, or a related field
- 2–5 years’ experience in:
- Sales (traditional or priced as a sales overlay)
- Business development
- Account management
- Proven ability to influence stakeholders in complex sales cycles
- Strong track record of building relationships and driving engagement across large seller organizations
- Comfort operating in a revenue-accountable environment (quota-carrying role)
- Self-motivation, persistence, and commercial enthusiasm
- Preferred: Experience in financial services, capital markets, SaaS, or B2B tech
Diversity Note
SS&C welcomes candidates from all backgrounds, encourages diverse perspectives, and prioritises inclusivity in its workforce.
How to Apply & Inclusion Statement
SS&C Technologies is an Equal Opportunity Employer and operates under policies ensuring fair treatment based on:
- Race
- Colour
- Religious creed
- Gender
- Age
- Marital status
- Sexual orientation
- National origin
- Disability
- Veteran status
- Any other classification protected by applicable laws
For further details or to apply, visit:** SS&C Careers
Apart from pre-approved candidates or direct outreach, SS&C does not accept unsolicited applications or evaluations from recruitment firms/headhunters. Applicants will be reviewed until the position is filled.
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