Sage | Marketing Agency
Customer Engagement Representative
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Customer Engagement Representative
Birmingham City Centre | Full-Time | Permanent | Monday to Friday
Here's what this job actually looks like. You spend your day in and around Birmingham city centre talking to people, face-to-face, on behalf of well-known UK brands such as BT/EE, British Gas and Mercedes. No desk. No headset. No reading a cold-calling script down a phone line for eight hours. Real conversations, with real people, about products and services they genuinely use.
If you're currently in retail, hospitality or events, you already have most of what this role needs. You know how to read people, keep your energy up and stay professional when it's busy. The difference here is the schedule: Monday to Friday, 10am to 6pm, with evenings and weekends back in your life.
A typical day
- Morning briefing with your team, campaign goals and product updates for the day
- Face-to-face customer engagement at live campaign locations
- Answering questions, building rapport and representing the brand properly
- A daily one-to-one or group coaching session to sharpen your skills
- Wrapping up by 6pm, results logged, done for the day
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Pay and contract, stated plainly
- Permanent, full-time employed position
- Guaranteed base salary of £25,000 per year, not dependent on results
- Performance incentives paid on top; these vary and are never guaranteed
- This is not a commission-only role
Training and where it leads
Full training from day one, so no sales or marketing experience is needed. Ongoing coaching covers communication, customer engagement and campaign delivery. Progression into senior campaign or team leader roles exists and is earned through consistent, measurable performance, in line with business need. Typical timeframes vary by individual and we won't pretend otherwise.
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You'll do well here if you
- Genuinely like talking to people and can hold a natural conversation
- Have worked in retail, hospitality, events, customer service or similar
- Are reliable, punctual and comfortable being on your feet during the day
- Take feedback well and want to improve week on week
- Have the right to work in the UK without sponsorship and can work on-site in Birmingham
Apply
Send your CV with your earliest start date. Immediate starts available, and notice periods are absolutely fine. If your people skills are being spent on weekend shifts and split rotas, this is a way to use them Monday to Friday instead.
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