The Cambridge Building Society
Customer Engagement Team Lead - Bury St Edmunds
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Job Opportunity
Our Head of Customer Engagement is looking for an enthusiastic, vibrant, forward-looking professional Team Leader with previous experience to support the growth of The Cambridge and build meaningful relationships within the local community.
Role Overview
As Team Lead, you will bring energy and motivate Customer Engagement Advisers, who report directly into you. You will be accountable for your location, business performance, and your team. In this role, you’ll play a key part in driving success, empowering your team, and making a positive impact in the community you support.
Key Responsibilities
- Bring energy and motivate Customer Engagement Advisers.
- Be accountable for your location, business performance, and your team.
- Drive success and empower your team.
- Make a positive impact in the community.
Requirements
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- Previous experience as a Team Leader.
- Thrive in a fast-paced, changing environment.
- Attention to detail and a passion for delivering outstanding customer service.
Salary and Working Hours
- Starting Salary: £30,000.00 Per Annum.
- Working Hours:
- Monday to Friday: 8:45am - 5:00pm (36.25 hours per week)
- 26 Saturdays per year: 9am – 1pm
Additional Earnings: You’re required to work a minimum of 26 Saturdays per year, which is paid at an enhanced rate. This means that you can increase your basic annual pay by £1,518 - £2,687 depending on the Saturday opening hours for each location.
Benefits
The Cambridge will reward you with:
- Sharing in Success bonus (discretionary)
- Annual holiday – 24 days plus Bank holidays. Plus a day for your birthday, a Christmas shopping day, and your work anniversary. You will also have the option on an annual basis to purchase an additional 5 days holiday.
- Vitality private health care, which includes discounts for cinema tickets, Café Nero, and other lifestyle products.
- Medicash cashback for an array of services including Dental, Prescriptions, Therapies, and more.
- Beneficial staff mortgage rate.
- Group pension scheme – where you pay in 4%, following probation, we pay in 12%.
- Support for learning and personal development within your role.
- Opportunities to progress your career in general.
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About The Cambridge
Come and join a thriving independent mutual, where your contribution will help our customers.
Click on the job description below to find out more and apply today!
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