What Will You Be Doing?

This role is your opportunity to drive exceptional customer service, fostering meaningful connections and improving efficiencies. Your core responsibilities include:

• Customer Support:

  • Answering and recording all inbound calls and emails to ensure effective resolutions
  • Finding personalised solutions tailored to customer needs
  • Maintaining strong relationships with both internal teams and external customers

• Operational Excellence:

  • Continuously seeking ways to enhance customer experiences
  • Keeping detailed records and adhering to data protection regulations
  • Promoting Veolia’s products and services to customers

• Team Collaboration:

  • Working proactively with colleagues to achieve targets and deliver fast, high-quality resolutions
  • Embracing adaptability with a curious and collegiate mindset

• Strategic Growth:

  • Contributing to targeted business growth with a commitment to delivering top-tier service daily

What We’re Looking For

At Veolia, we believe there’s more to you than your CV. While we welcome candidates with minimal prior experience in Customer Service and Administration, you must:

• Have the desire to excel in a dynamic team environment
• Bring transferable skills that align with our values, whether from past roles or personal growth

Must-Have Qualifications & Competencies

We’re searching for: ✅ Exceptional customer focus – always putting needs first via phone, email, or in-person interactions ✅ High emotional intelligence and active listening skills to understand and address concerns ✅ Experience working in collaborative teams and thriving under pressure ✅ Strong organisational skills, with a proven ability to prioritise tasks ✅ Persuasive interpersonal skills and meticulous attention to detail

Essential Personal Qualities:

• Proactiveness and adaptability in a fast-paced environment
• Commitment to continually grow, both personally and professionally
• Flexibility to embrace new challenges and diverse responsibilities

Key Skills & Knowledge:

• Speedy, accurate typing and a friendly, professional telephone manner
• Basic understanding of business finances and customer profitability metrics
• Proficient in Google Office Applications (e.g., Sheets, Docs) with an aptitude for learning new systems
• Self-motivation to go above and beyond for customer satisfaction

Educational Requirements:

• Relevant qualifications preferred:
  • NVQ Level 2 in Customer Services (or equivalent)
  • At least 5 GCSEs at grade C or above, including Maths and English

What’s Next?

Apply Now!

Take the first step with us to drive meaningful change. Generations will look back on this as a pivotal moment—however, your impact will be real and immediate.

We’re an inclusive employer, welcoming all backgrounds, skills, and experience levels. As a Disability Confident Employer, we commit to fair treatment, adjustments during recruitment, and ensuring equal opportunity for everyone.

If you share our vision and want to see the world as we do—ready to transform waste, water, energy, and careers?

We look forward to your application. Make a difference with Veolia.