Rendall & Rittner
Customer Experience Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Rendall & Rittner
£Competitive
Head Office, Manchester
Full-time, Permanent
Role Overview
We’re looking for a Customer Experience Advisor to join our friendly, fast-paced team at Rendall & Rittner’s Head Office in Manchester. This is a role for someone who genuinely cares about people – someone who listens, thinks on their feet and takes pride in delivering a first-class experience, every time.
You’ll be the first point of contact for our customers, handling enquiries by phone and email, resolving issues with empathy and efficiency, and playing a key part in shaping how our residents and clients feel about the service they receive.
ROLE EXPECTATIONS
This is a varied, customer-facing role that calls for strong communication, a calm and positive manner, and the ability to handle multiple priorities at once.
You’ll be expected to take ownership of customer interactions from start to resolution, working collaboratively with colleagues across the business to make sure nothing falls through the cracks.
You’ll need to be comfortable working on a rotational shift pattern between 8am and 8pm, Monday to Friday, with 1 in 4 Saturdays (with a weekday off in lieu), and be committed to delivering consistently high standards regardless of the channel or query type.
What Success Looks Like
You’ll be successful in this role if:
- Customers feel heard, supported and satisfied with every interaction
- Queries and complaints are resolved promptly and professionally
- You spot opportunities to improve the customer experience and share them with your team
- You contribute positively to team performance and the culture of the department
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
How You’ll Spend Most Of Your Time
Most days, you’ll be:
- Delivering outstanding customer service via phone and email, handling enquiries and resolving issues promptly
- Maintaining clear, empathetic communication – ensuring customers always feel heard and supported
- Thinking creatively to solve customer problems and prevent issues from escalating
- Collaborating with colleagues to deliver a seamless service experience
- Staying up to date on Rendall & Rittner’s services and using customer feedback to help improve the experience
- Participating in training sessions and continuously developing your skills
Who This Role Is For
This role suits someone who:
- Is passionate about delivering exceptional customer service and making a positive impact
- Has excellent communication skills – confident, clear and professional on the phone and in writing
- Is a natural problem solver who thinks quickly and stays calm under pressure
- Thrives in a team environment and enjoys sharing knowledge to achieve common goals
- Is driven to build lasting relationships and consistently improve customer satisfaction
What We Offer
- Competitive salary and discretionary bonus
- 25 days’ holiday plus bank holidays
- Private medical insurance, life assurance and enhanced family leave
- Fully funded training and professional development
- Paid sabbaticals as a loyalty reward
- Pension scheme and employee assistance programme
- Discounts across travel, entertainment, dining, shopping, health and fitness
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Rendall & Rittner
Rendall & Rittner is one of the UK’s most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
Initial conversation with our talent team
Interview focused on experience, judgement and approach
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV. To speak to our recruitment team directly, call 020 4604 3121 and quote reference “Ref ”. You can also explore Rendall & Rittner on LinkedIn or visit our website for a full list of current openings.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills