Punter Southall
Customer Experience Advisor - Hybrid
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At Guardian
Our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better.
We’re growing and looking for a Customer Experience Advisor to join our award-winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post.
If you have a passion for great customer service and thrive in a supportive, innovative environment, we’d love to hear from you.
What does a Customer Experience Advisor do?
- Resolve customer queries at first point of contact via telephone calls, webchats and emails.
- Keep accurate and up-to-date customer records by working through admin tasks.
- Take ownership of issues and see them through to resolution.
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Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
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No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Who are we looking for?
- A customer-first mindset and strong communication skills.
- Positivity, energy, and the ability to manage your own workload.
- Team spirit and resilience when dealing with challenging queries.
- Experience in customer service.
Be part of a business that’s truly making a difference — apply now and help us build something better.
What’s in it for you?
- Private Medical Insurance with rewards for yourself with discounted rates for your family members
- Competitive Company Pension Scheme
- Access to several employee discounted schemes to suit your lifestyle including but not limited to:
- Private dental insurance
- Electric Vehicle Salary Sacrifice Scheme
- Cycle to Work scheme
- Comprehensive Europe and Worldwide Travel Insurance
- Medical Cash Plan
- Gym memberships
- Access to 24/7 GP service for you and your family
- 25 days holiday with the option to purchase more
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We are an equal opportunities employer and welcome applications from all backgrounds, identities and experiences and we actively promote equal opportunities in our recruitment process.
Most of our vacancies can be offered on a hybrid basis and we can consider flexible working. Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com.
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