Oxford Innovation
Customer Experience Assistant
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Customer Experience Assistant
Customer Experience Assistant – The Nucleus Bridge
At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors.
Our centres are more than just buildings—they’re thriving communities of entrepreneurs, creators, and changemakers. We’re excited to announce a vacancy for a Customer Experience Assistant at The Nucleus Bridge to join our team and help deliver exceptional service at this state-of-the-art innovation centre.
Our modern centre is located in the heart of The Bridge Community. The Nucleus offers professional, fully equipped office space ideal for small businesses, providing a flexible and supportive working environment.
Find out more about The Nucleus Bridge here: The Bridge Nucleus | Workspace for Innovators | Dartford
About the Role
As the first and last point of contact for our customers and guests, you’ll be responsible for:
- Welcoming visitors with warmth and professionalism, ensuring a positive first impression.
- Managing reception duties, including calls, emails, post, and meeting room bookings.
- Supporting events and community engagement activities.
- Creating daily and monthly social media updates to promote the centre’s activities.
- Maintaining supplies, equipment, and shared spaces to keep the centre running smoothly.
- Assisting with a variety of customer needs, from booking couriers to recommending local spots.
- Providing backup support to the Centre Manager and Assistant Centre Manager.
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For the full details on what the role involves, please see the attached job description.
Requirements
We’re looking for a hands-on, people-focused, and proactive candidate. You’ll bring:
- A confident, approachable personality with a natural flair for customer service.
- Strong IT skills and the ability to quickly adapt to new systems.
- A proactive, can-do attitude with a keen eye for detail.
- Flexibility and team spirit—ready to contribute wherever needed—at all times.
We welcome applications from people of all backgrounds, experiences, and identities. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.
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Why Join Us?
We offer more than just a job—we provide a meaningful space for growth and contribution. Here’s what you can expect:
- Salary: £26,227.50 per annum
- Holiday: 25 days’ leave + bank holidays, with options to swap salary for additional holiday.
- Flexible benefits: Wellbeing support including:
- Wellbeing days
- Employee Assistance Programme
- Health resources
- Discounts on high street brands
- EV leasing
- Cycle to work scheme (and more)
- Development: A structured induction and buddy system, plus ongoing learning opportunities.
- Culture: A supportive, inclusive team that values your voice and ideas.
- Purpose: A chance to make a real difference in the lives of entrepreneurs and growing businesses.
Ready to Apply?
If you believe this role is a great fit, we’d love to hear from you. Click [Apply] to join us as our new Customer Experience Assistant—or if you have any questions, we’re happy to chat.
Note: We reserve the right to close this vacancy once we’ve received sufficient applications, so apply early to avoid disappointment.
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