Suitsupply
Customer Experience Coordinator
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Customer Experience Coordinator (In-store)
As Customer Experience Coordinator, you will help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and primary point of reference for customers. You support all activities necessary for the efficient operation of the store experience, ensuring maximum sales while promoting the Company’s image of quality and professionalism. Your role focuses on shaping the store experience in partnership with the management team.
Key Responsibilities
- Ensure that client expectations are exceeded during each visit
- Maintain a customer-centric environment by utilising hospitality tools provided
- Ensure all employees adhere to company policies and demonstrate the highest level of customer service to drive sales
- Implement and track clienteling activities for every guest
- Foster seamless efficiency and a positive store atmosphere
- Collaborate with leadership and expert teams to proactively address service challenges
- Perform additional duties assigned by store leadership
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Requirements & Qualities
- Previous experience in sales, hospitality, and/or customer service
- Strong customer service/clienteling skills, with enthusiasm for building relationships
- Professional communication—both verbal and written
- Ability to work flexible hours, including evenings, weekends, and holidays
- Store-based role based at:
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9 Vigo St., London, W1S 3HH
Benefits & Opportunities
- Competitive salary of €2600–€2900 per month (full-time contract)
- Proprietary, industry-leading training program
- Clothing allowance per new season plus a generous employee discount
- Career growth with one of the fastest-growing fashion brands
- Opportunities to travel to other stores and internationally
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