GBV Ltd
Customer Experience Lead
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🌟 Customer Experience Lead | Up to £70,000 | Hybrid (1 Day per Week in the Chester Area)
📍 Chester Area | Hybrid (1 day in the office, 4 days remote)
💰 Salary: £50,000–£70,000 + Benefits
We're working with an innovative technology business that's investing heavily in the experience it delivers to its customers.
As Customer Experience Lead, you'll play a pivotal role in shaping how users interact with a suite of digital products, ensuring every touchpoint is intuitive, consistent and delivers real value. This is a fantastic opportunity for someone who combines customer insight, UX thinking and commercial awareness to improve digital experiences and influence product direction.
What you'll be doing
- Defining and embedding a customer-first UX/CX strategy across multiple digital products.
- Mapping and improving end-to-end customer journeys.
- Identifying friction points and driving measurable improvements in user experience.
- Leading customer research, usability testing and insight gathering.
- Working closely with Product, Engineering and Commercial teams to ensure customer experience is embedded throughout the product lifecycle.
- Using customer feedback, analytics and data to influence product decisions.
- Championing a customer-centric culture across the wider business.
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We're looking for someone with
- Experience in Customer Experience, UX, Service Design or Product Experience.
- Strong knowledge of customer journey mapping and user research.
- Experience using data and customer insight to improve digital products.
- The ability to influence stakeholders across technical and non-technical teams.
- A collaborative approach with excellent communication skills.
- A passion for creating seamless, engaging customer experiences.
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What's on offer?
- ✅ Salary of £50,000–£70,000
- ✅ Hybrid working – 1 day per week in the Chester area
- ✅ Opportunity to shape the customer experience across a growing digital product portfolio
- ✅ Collaborative environment where your ideas will influence product strategy
- ✅ Genuine opportunity to make a measurable impact on customer satisfaction and engagement
If you're passionate about improving customer journeys, using insight to drive better product decisions and creating exceptional digital experiences, we'd love to hear from you.
📩 Apply today or get in touch for a confidential conversation.
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