Key responsibilities

• Oversee day-to-day housing management services across Flint homes, estates and communities, using systems, workflows and data to monitor performance and track actions
• Monitor service quality across block and estate management, tenancy management, repairs, ASB, safeguarding, complaints, resident feedback and housing management KPIs
• Manage day-to-day relationships with housing management providers, block managers and other partners, ensuring roles, contracts and service standards are clear
• Coordinate and chair regular operational meetings with partners to review performance, resolve service issues and monitor actions
• Support new lease-up activity, scheme mobilisation and estate service arrangements, ensuring responsibilities and resident-facing services are in place from practical completion
• Provide an on-site presence when needed to help resolve urgent or complex housing issues, including defects, communal repairs and housing management-related fire safety actions
• Lead resident feedback, engagement and communications arrangements, ensuring residents can raise issues, influence services and receive clear, timely information
• Use resident feedback, operational data and performance information to identify trends, improve processes and provide assurance to the Executive Leadership Team on service quality, risks and priorities

Key skills

• A good understanding of resident-facing services, including block and estate management, tenancy management, safeguarding, complaints and service delivery
• Strong organisational skills, with the ability to establish processes, manage action plans, coordinate meetings and track progress
• Strong communication and relationship management skills, with the confidence to work with residents, colleagues, senior leaders and external partners
• Confidence using IT systems, spreadsheets and reporting tools to monitor performance, track actions and improve service oversight
• A proactive, practical and resident-focused approach, with the ability to work flexibly in a small, growing organisation

Qualifications (beneficial)

• Relevant housing, customer service, resident engagement or professional qualifications, such as CIH membership, would be beneficial but are not essential
• Experience reviewing service standards, management agreements or partner arrangements
• Knowledge of the Regulator of Social Housing Consumer Standards, Tenant Satisfaction Measures, Housing Ombudsman complaints handling requirements and resident engagement good practice

Why join Flint Housing?

• Be part of a purpose-driven, entrepreneurial organisation that seeks to make a tangible difference to communities
• Collaborate with, and learn from, a small but passionate and experienced team
• Ability to shape a growing organisation and create opportunities for professional development and career progression
• Competitive salary and benefits package

Our values

Building for the long term

We think long term and aim to create lasting value for residents, communities and partners by working with intent and purpose. We make decisions that support responsible growth and a strong future for Flint.

Collaborative

We work hand-in-hand with residents, local authority partners, housing management providers and developers. Collaboration is woven through everything we do, from acquisition and design to construction, letting and ongoing tenancy management, helping to ensure the best outcomes at every stage.

Responsive

We respond with purpose and pace. Through open dialogue and accessible services, we adapt quickly to needs and challenges, ensuring residents and partners receive timely, well thought out outcomes.

Application process

To Apply For The Role, Please Submit

• An up-to-date CV
• A cover letter detailing your experience and why you believe you would be the right fit for Flint Housing, and why Flint Housing would be the right fit for you

Applications should be sent to careers@flint-housing.co.uk. Applicants must have the right to work in the UK. Shortlisted candidates will be invited for an initial interview via video-conference. The process thereafter will include face-to-face interviews with Flint Housing’s Executive Leadership Team and selected Board members in London. By applying, you consent to your data being processed for recruitment purposes.

Flint Housing believes in the benefits of working flexibly but also values the advantages of collaborative in-person work. We are committed to discussing and finding the right balance with the successful candidate.

We are dedicated to fostering a culture where inclusivity is embedded in our ways of working and believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. We are an equal opportunity employer and welcome applications from all backgrounds. We are also here to support you with any reasonable adjustments that you need throughout the recruitment process.

We look forward to reading your application and meeting you!

Ready to apply?

Send us your CV and a cover letter and we'll be in touch.

Apply now