The Pet Vet (formerly The Vet)
Customer Experience Manager
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Customer Experience Manager
We’re on the lookout for a Customer Experience Manager to join us at The Pet Vet Lincoln on a full-time basis! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
What we’re looking for
We're looking for a customer service superstar who can lead our team of Customer Experience Coordinators in creating a really positive, welcoming, friendly, and efficient environment for customers and their pets. Ideally, you'll already have management experience in the service/hospitality industry.
Our Customer Experience team are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our Customer Experience team in a great position to deliver a fabulous, long-lasting impression!
To truly smash it out of the park in your new role, we'll make sure you receive the very best training. You'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
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We have a deskless reception at our surgery. We're looking for someone who can lead by example, confidently approaching customers as they walk into our surgery, guiding them to take a seat in our designated dog and cat seating areas, offering refreshments, and completing their check-in and check-out process on a tablet. You'll also have the opportunity to upsell products and services to the customer, such as the benefits of being registered with our Pet Health Plan. By being proactive, approachable, and helpful, you'll set the tone for the 5-star customer service we aspire for our Customer Experience teams to consistently deliver.
Benefits
To attract and retain the best in the business, we offer a great range of benefits, including:
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
A little more about us at The Pet Vet Lincoln
You'll get to work in our purpose-built, modern veterinary practice with the most fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night. Our Lincoln practice is the newest in our group, and it's packed with the latest tech to support our teams in doing what they do best. Our colleagues have a broad range of specialities, and many of our team are working towards certificates to enhance their clinical skills and the services we’re able to provide. Our Lincoln team are a really friendly bunch. We're constantly getting up to all sorts, from appearing on TV (Dog's Behaving Very Badly) to setting up a group-wide fundraising initiative to walk the equivalent distance between the UK and Ukraine.
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Being part of The Pet Vet family
We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy, and healthy lives with their families.
Our state-of-the-art surgeries are purpose-built, light, and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm, and our customers feel assured.
We’re continually investing in developing our growing team, and there's never been a better time to join us!
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