NAVEX
Customer Experience Manager, Enterprise
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Customer Experience Manager, Enterprise
Enterprise Customer Experience Manager (CXM)
At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.
Our high-performance culture is driven by our values. We move with speed, passion, and purpose as one team, bold in ideas, accountable in actions, and committed to doing the right things right.
NAVEX is seeking an Enterprise Customer Experience Manager (CXM) to deliver highly personalized and strategic experiences for our most important enterprise customers. This role is responsible for managing a focused portfolio of enterprise accounts and ensuring customers achieve measurable value from NAVEX solutions.
As an Enterprise CXM, you will:
- Serve as a trusted advisor to executive stakeholders
- Play a key role in strengthening customer relationships
- Drive product adoption
- Ensure long-term partnership success
This role will partner closely with cross-functional teams to execute NAVEX’s Customer Lifecycle Value & Impact Framework and deliver a consistent, value-driven customer experience.
You’ll thrive in this hybrid role surrounded by an engaged and collaborative team. Join us in shaping what’s next!
What You’ll Get
- Meaningful Purpose: Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
- High-Performance Environment: We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to excel.
- Candid, Supportive Culture: We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
- Growth That Matters: Authentic feedback, strong accountability, and leaders invested in your success for real growth.
- Rewards for Results: Clear, competitive compensation designed to recognize measurable outcomes and real impact.
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What You’ll Do
- Own the experience for a portfolio of enterprise customers, ensuring:
- Consistent engagement
- Measurable value realisation
- Build trusted advisor relationships with executive and senior stakeholders across customer organisations
- Guide enterprise customers through the full lifecycle (onsboarding, adoption, optimisation, renewal, and expansion readiness)
- Serve as the central point of coordination across:
- Sales
- Product
- Services
- Support
- Leadership teams
- Lead internal account strategy discussions to ensure:
- Alignment of engagement plans
- Risk mitigation
- Growth opportunities
- Capture and communicate voice-of-customer insights to:
- Influence product roadmap discussions
- Drive operational improvements
- Monitor customer health indicators including:
- Adoption
- Engagement
- Satisfaction
- Business outcome achievement
- Identify opportunities to strengthen customer advocacy through:
- References
- Case studies
- Advisory boards
- Industry speaking opportunities
- Drive proactive engagement using:
- Customer insights
- Telemetry
- Lifecycle analytics
- Anticipate customer needs and address risks early
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What You’ll Bring
- 5+ years in:
- Customer Success
- Customer Experience
- Account Management
- SaaS post-sales leadership
- Proven ability to improve:
- Retention
- Expansion
- Global CX performance
- Expertise in:
- Data-driven CX
- Customer health
- Lifecycle analytics
- Strong skills in:
- Executive communication
- Cross-functional influence
- Culture Agility: Comfort working in a fast-paced, candid environment with:
- Innovation
- Healthy debate
- Follow-through
- AI Readiness: Curiosity and willingness to use AI and emerging technologies for smarter outcomes
- Commitment to fueled performance and outcomes while championing NAVEX’s core values
Our commitment to you:
NAVEX will be:
-
Clear
-
Fast to act
-
Invested in your success
-
You deserve support, challenges, and rewards for your impact—and we commit to that.
Starting pay: 60,000 GBP per annum with a 10% Measurement Bonus Offer (MBO).
- Equal opportunity employer, committed to diverse and inclusive backgrounds including those with disabilities and veteran status.
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