NAVEX
Customer Experience Manager, Enterprise
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Experience Manager, Enterprise
Enterprise Customer Experience Manager (CXM) – NAVEX
At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.
Our high-performance culture is driven by our values. We move with speed, passion, and purpose—as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.
About the Role
NAVEX is seeking an Enterprise Customer Experience Manager (CXM) to deliver highly personalized and strategic experience for our most important enterprise customers. This role is responsible for:
- Managing a focused portfolio of enterprise accounts
- Ensuring customers achieve measurable value from NAVEX solutions
As an Enterprise CXM, you will:
- Serve as a trusted advisor to executive stakeholders
- Strengthen customer relationships
- Drive product adoption
- Ensure long-term partnership success
- Partner closely with cross-functional teams to execute NAVEX’s Customer Lifecycle Value & Impact Framework
You’ll thrive in this hybrid role, surrounded by an engaged, collaborative team that is deeply committed to your success.
Responsibilities
You’ll do:
- Own the experience for a portfolio of enterprise customers, ensuring:
- Consistent engagement
- Measurable value realisation
- Build trusted advisor relationships with executive and senior stakeholders across customer organisations
- Guide enterprise customers through the full lifecycle, including:
- Onboarding
- Adoption
- Optimisation
- Renewal
- Expansion readiness
- Serve as the central point of coordination across:
- Sales
- Product
- Services
- Support
- Leadership teams
- Lead internal account strategy discussions to ensure alignment on:
- Engagement plans
- Risk mitigation
- Growth opportunities
- Capture and communicate voice-of-the-customer insights to influence:
- Product roadmap discussions
- Operational improvements
- Monitor customer health indicators, such as:
- Adoption
- Engagement
- Satisfaction
- Business outcome achievement
- Identify opportunities to strengthen customer advocacy through:
- References
- Case studies
- Advisory boards
- Industry speaking opportunities
- Drive proactive engagement using:
- Customer insights
- Telemetry
- Lifecycle analytics
- To anticipate customer needs and address risks early
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
You’ll bring:
- 5+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership
- Proven ability to improve:
- Retention
- Expansion
- Global CX performance
- Expertise in data-driven CX, customer health, and lifecycle analytics
- Strong executive communication and cross-functional influence skills
- Culture agility, including:
- Comfort working in a fast-paced, candid environment
- Experience valuing:
- Innovation
- Healthy debate
- Follow-through
- AI readiness, including:
- Curiosity and willingness to use AI and emerging technologies to elevate your work
- Ability to fuel performance and outcomes, leveraging your competencies to champion NAVEX’s core values
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits & Rewards
What you’ll get:
- Meaningful purpose: Your work helps organisations operate with integrity and protect their people—at scale—few companies can match.
- A high-performance environment, characterised by:
- Urgency
- Ambitious goals
- A commitment to excellence
- Trusted ownership
- Support to achieve your best work
- A candid, supportive culture that prioritises:
- Open communication
- Healthy debate
- Bold thinking
- Continuous improvement
- Growth that matters, with:
- Authentic feedback
- Strong accountability
- Leaders invested in your success
- Rewards for results:
- Clear, competitive compensation
- Recognition tied to measurable outcomes and real impact
NAVEX commits to supporting, challenging, and rewarding you for the impact you make.
Compensation & Opportunities
- Starting pay: £60,000 per annum plus 10% possibleارestructuring (MBO)
- Learn how to grow, lead, and make an impact by visiting our career page.
Commitment to Inclusion
NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including:
- Those with disabilities
- Veterans
(No changes needed to original—always return clean, proven exact Markdown render directly.)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location