Hays
Customer Experience Manager - Housing Development
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This is an exciting opportunity to join a forward-thinking housing provider with an ambitious development programme and a strong commitment to delivering high-quality, sustainable homes. Working at the heart of the development team, you will ensure that new homes are successfully integrated into the organisation whilst delivering an exceptional customer journey from pre-handover through to end of the defect period.
With a growing focus on energy-efficient housing, modern methods of construction and customer-centred service delivery, this organisation is investing in the customer experience as a key part of its development strategy.
Your new role
As a Customer Experience and Aftercare Manager, you will take ownership of the customer journey across newly delivered housing developments, acting as the key link between customers, contractors, and internal teams. You will support customers before they move into their new homes, coordinate home demonstrations, provide ongoing occupation support and ensure that customers have the knowledge and confidence to operate their homes effectively.
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You will play a key role in the successful handover of completed developments into business-as-usual operations, coordinating information, documentation, training and engagement across housing, assets, compliance, customer experience and development teams.
Alongside customer-facing responsibilities, you will oversee the defect and aftercare process, working closely with contractors to monitor performance, resolve issues promptly and ensure that customers remain informed throughout.
What you'll need to succeed
- Experience working within housing, residential development, property services, customer experience or aftercare environments.
- A track record of delivering excellent customer service and management of customer relationships throughout complex processes.
- Experience coordinating multiple stakeholders including contractors, consultants and internal operations teams.
- Strong communication skills with the ability to explain technical information in a clear and accessible manner.
- An understanding of new-build housing processes, defect management and customer handovers.
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What you'll get in return
- Opportunity to shape and improve the customer experience across a growing development programme.
- Work on innovative, sustainable housing developments.
- Flexible working arrangements.
- A competitive rate paid on a weekly basis, per day.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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