LegalAndGeneral
Customer Experience Representative
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Experience Representative
Company Description
Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society while improving the lives of our customers and creating value for shareholders.
We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in:
- Pension risk transfer
- UK and US life insurance
- UK workplace pensions and retirement income
Our Retail Business Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.
We’re a leading provider of retirement and protection solutions. With c.12.8 million policyholders and workplace members, we aim to help them achieve better long-term outcomes. Customers interact with us directly or through intermediaries and employers.
We leverage the latest technology to provide quick, efficient, personalised service wherever possible.
Job Description Are you someone who enjoys helping people, solving problems, and keeping things organised? We’re looking for a Customer Experience Representative to join our Retail Operations team.
This hybrid role attracts a salary of £24,720. You’ll support customers, brokers, and clients via phone, email, webchat, and written correspondence.Depending on business needs, your day may include both administration work and phone-based interactions.
Responsibilities
- Provide support to customers, brokers, and clients through phone, email, webchat, and correspondence
- Manage a mix of administrative tasks and phone-based work, adjusting to changing demands
- Deliver clear, accurate, and timely information to help customers understand their options
- Record customer and broker information accurately across internal systems
- Follow internal processes, regulatory requirements, and Consumer Duty expectations
- Handle queries and complaints effectively, demonstrating care, ownership, and sound judgement
- Collaborate with colleagues in Retail Operations to resolve issues and improve customer outcomes
- Share knowledge and suggest systems-based improvements to enhance the customer journey
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
Experience / Skills
- Background in customer service, administration, contact centre, or another customer-facing role
- Comfortable speaking with customers, brokers, or external contacts over the phone
- Strong written and verbal communication skills
- Exceptional attention to detail and ability to maintain accurate record keeping
- Ability to prioritise tasks and manage queries in a fast-paced environment
- Adaptability in learning new systems and adjusting to different working processes
- Collaboration mindset and ability to build strong working relationships
- Commitment to fair, positive, and informed customer outcomes
Benefits Whatever your role, we reward performance, attitude, and achievements with a package designed to support what matters most to you, including:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Participation in our performance-related bonus plan and share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- 25+ days holiday, accruing to 26 days after two years’ service, plus public holidays
- Flexibility to buy or sell holiday
- Competitive family leave entitlements
- Access to our electric car scheme (tax-efficient hires on salary sacrifice), available exclusively to permanent employees
- Discounts on both L&G products and high-street brands, including online retailers
- Investment in net-zero carbon workplaces by 2030, with sustainable office spaces that encourage in-person collaboration
Why Join L&G? At L&G, we believe financial success can create a better future for all. Working here means joining a supportive, inclusive culture where:
- Career opportunities thrive, guided by leaders committed to your growth.
- Workplace flexibility accommodates a range of needs, from part time to job shares.
- Diverse perspectives spark innovation and further our shared mission.
We assess potential through outcomes and potential, Not before conforming to rigid criteria. If you focus on what you excel at, how your strengths align with our purpose, and how you can contribute beyond expectations, let’s connect.
Contract Details
- Permanent (UK & ROW) or Regular (US)
- Department: Legal & General Retail
- Sub-Business: LGRR
- Primary Location: Solihull
- Job Family: Customer Service
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills