Signal Group
Customer Experience Representative
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About the Company
We are a growing sales and marketing organisation representing some of the UK's leading brands. Our focus is on creating outstanding customer experiences through professional communication, building strong relationships, and delivering exceptional service.
As we continue to expand, we're looking for enthusiastic individuals who enjoy working with people and are looking to develop valuable skills in communication, customer experience, and leadership.
Whether you're beginning your career or looking for a new opportunity, we'll provide the training and support you need to succeed!
About the Role
As a Customer Experience Representative, you'll represent leading UK brands by engaging with customers, answering questions, and helping them understand products and services that best suit their needs. This is a varied, people-focused role where no two days are the same. You'll build confidence, develop valuable communication skills, and become part of a supportive, ambitious team.
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No previous experience is necessary—we provide full training from day one.
Responsibilities
- Deliver an outstanding customer experience
- Represent leading UK brands professionally
- Build positive relationships with customers
- Explain products, services, and current offers clearly
- Understand customer needs and provide suitable recommendations
- Work collaboratively within a supportive team
- Participate in ongoing coaching and personal development
Qualifications
Previous experience in customer service, retail, hospitality, sales, events, or any customer-facing role is beneficial but not essential.
Required Skills
- Friendly and approachable
- Confident communicators
- Positive and motivated
- Reliable and professional
- Eager to learn and develop
- Comfortable working in a customer-focused environment
Preferred Skills
Previous experience in customer service, retail, hospitality, sales, events, or any customer-facing role is beneficial but not essential.
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Pay range and compensation package
- Full training provided
- Performance bonuses and incentives
- Structured career progression
- Ongoing coaching and mentoring
- A supportive and energetic team
- Company events and recognition programmes
- National and international travel opportunities
- Clear pathways into leadership and management
Equal Opportunity Statement
We believe that great people create great businesses. Many of our leaders joined in entry-level positions and progressed through our structured development programme.
We recognise attitude, effort, and ambition, giving every team member the opportunity to build a rewarding long-term career.
If you're looking for a role where your communication skills will be valued and your career can grow, we'd love to hear from you!
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