Faith Recruitment Ltd
Customer Experience Specialist
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Customer Experience Specialist
Location: Guildford (Hybrid: 3 days office / 2 days home) Salary: £28,000–£30,000 per annum
Are you passionate about delivering first-class service? Do you thrive in a people-focused, fast-paced environment?
We are looking for a motivated Customer Experience Specialist to join our friendly and professional team based in Guildford. You'll play a vital role as the first point of contact for customer queries, ensuring every interaction is handled with care, clarity, and efficiency.
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About the Role
Be the central contact for our customers, owning their journey from first interaction to resolution.
Responsibilities
- Manage inbound/outbound calls and service emails
- Respond to information requests and support queries across regional sales branches
- Resolve queries or escalate them appropriately within the business
- Perform admin duties and manage customer interactions via our portal
- Collaborate with other departments to ensure timely and accurate service delivery
- Provide valuable customer insights to the management team
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Requirements
- Proven experience in a phone-based customer service role
- A proactive, solutions-focused mindset with excellent attention to detail
- Strong written and verbal communication skills
- Confidence using Microsoft Office (Word, Excel, Outlook)
- Team-oriented approach with the ability to manage your own workload
- Basic understanding of financial services
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