Percepta
Customer Experience Specialist (Automotive)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Please note: Recruitment for this role will include a hiring event. Candidates must be available to attend. The date is to be confirmed, and successful applicants will be notified and invited to attend once details have been finalised.
Employment Details
Contract Type: Full-Time, Permanent, Hybrid Working (2 days onsite / 3 days working from home)
Working Hours: 37.5 hours per week on a rotational shift pattern
Full-Time Shifts: Between 8:00 AM and 6:00 PM, Monday to Friday, Occasional Saturdays (approximately 1 in 6)
Salary: £27,275 basic salary + Performance bonus available + On-Target Earnings (OTE): £28,275–£28,775
Start Date: Monday, 14th September 2026
Please note: No annual leave will be permitted during the training and onboarding period.
Training & Onboarding: Candidates must be available to attend all training and onboarding sessions from Monday, 14 September 2026, to Friday, 6 November 2026.
Love helping people and solving problems? This role is for you! At Percepta, we bring first-class service across each market we support. As a Customer Experience (CX) Specialist in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. We’re looking for CX Specialists who enjoy building real connections with people, problem-solving on the spot, and being the voice of support for a globally recognised automotive brand.
What You’ll Be Doing
In this role, you will take ownership of customer cases from first contact through to full resolution, ensuring a smooth and positive experience at every stage. You’ll work to reduce vehicle off-road time by proactively coordinating support and keeping customers fully informed throughout the repair process. You will also provide guidance when repair delays occur, including issues related to parts availability, dealer concerns, and complaint handling. In addition, you’ll review and respond to requests for financial support on vehicles outside of warranty, carefully balancing customer needs with business policies. Collaboration will be key, as you work closely with internal teams across the organisation to share information, resolve complex cases, and deliver the best possible outcomes for customers.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
During a Typical Day, You’ll
- Deliver a friendly, knowledgeable, and efficient customer experience via phone, email, and chat
- Act as a go-to expert on vehicle products, services, and support resources
- Build trust by listening, understanding, and following through on customer needs
- Liaise with dealerships, technical support, and internal teams to ensure issues are resolved
- Document cases in our CRM system and ensure updates are timely and accurate
- Use tools like service plans and goodwill options to keep customers happy
- Participate in customer-focused campaigns or service improvement projects
- Stay calm, professional, and positive even when things get tough
What You Bring To The Table
- Genuinely enjoy talking to people and making their day easier
- A natural communicator, both written and verbal, with great attention to detail
- Experience in customer service or a contact center
- Can juggle multiple tasks and priorities while staying cool under pressure
- Tech savvy, comfortable with MS Office, email, and can quickly learn new systems
- Team player who jumps in to support colleagues and solve problems together
What You Can Expect
- 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance, and a discounted dental scheme
- Comprehensive travel insurance for you and your family in line with the scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
GB-Essex-Basildon
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills