ANNA Money
Customer Experience Specialist
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Customer Experience Specialist
Customer Support Associate at ANNA
About ANNA
Weâre ANNAâshort for Absolutely No-Nonsense Adminâon a mission to simplify business life for freelancers, small businesses, and the self-employed.
Our app blends business account functionality, admin assistance, and a touch of sass (yes, we meow). We handle the tedious stuff like invoicing, tax reminders, and expense tracking so our users can focus on what they love.
But donât let the feline charm fool you. Behind the fun branding sits a serious fintech company with bold ideas, sharp focus, and a culture thatâs redefining what business banking feels like.
Our Personality
Fintech, but make it fun.
Weâre playful yet professional, clever yet never pretentious. We care deeply about our customers, our culture, and our craftâbelieving the right design and technology can turn even the dullest admin tasks into something unexpectedly joyful.
Why Join ANNA?
At ANNA, youâll join a fast-growing team that thrives on creativity, collaboration, and a hint of mischief. We love big ideas, bold experiments, and people passionate about making work matterâ(and maybe own a cat or two).
If youâd love to help small businesses feel more confident, human, and empowered, youâll fit right in.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and live chat.
- Resolve customer issues efficiently, aiming for first-point resolutions whenever possible.
- Escalate complex issues to the right teams for deeper investigation and resolution.
- Collaborate with cross-functional teams to build and refine customer service processes.
- Proactively enhance the customer experience by identifying and implementing improvements.
- Build and maintain strong customer relationships, uncovering their needs to tailor support.
- Conduct product demonstrations and training sessions to ensure customers maximise our software.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet â that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right â and where to focus when applying.
Requirements
- At least 1 year of customer service or support experience.
- Comfortable communicating confidently over phone calls with customers.
- Strong verbal and written communication skills.
- Sharp problem-solving and decision-making abilities.
- Exceptional interpersonal skills with an aptitude for rapport-building.
- Meticulous attention to detail, paired with excellent organisation and time management.
- Proficient with technology and a fast typist.
- Ability to work independently and collaboratively as part of a team.
What Job Growers Get From Us
ANNA invests in your future with:
Development & Wellbeing
- ÂŁ1,000 annual learning budget for career advancement.
- ÂŁ1,000 âTake A Breakâ budget to recharge and recharge.
- Private Bupa healthcare coverage.
- Growth Share Programâbecause we grow with you.
- Mental health and fitness support via Perkbox.
Practical Perks
- Cycle To Work scheme.
- Nursery Care salary sacrifice options.
- Social events (hybridâvirtual or in-person).
- Half-day pay on bank holidays.
- 28 days annual leave, with extra after 2 years.
- A paid birthday day off.
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Culture & Structure
- Flat organizational hierarchyâevery voice matters!
- Self-ned management style empowers autonomy.
- Opportunities to innovate and drive impact in a dynamic environment.
Work Life & Growth
Hybrid/Remote Role
Flexibility is key at ANNA! Youâll contribute remotely, with optional office days (weekly in Cardiff, monthly in Londonâyour choice).
Working Pattern
- Daytime hours: 7 AM to 10 PM (MonâFri).
- Monthly weekend commitment to ensure 24/7 customer support.
Starting Salary
ÂŁ25,000 per annum.
Gain experience â advance into specialised roles like Customer Success Manager or Subject Matter Expert within 6â12 months.
- Customer Success Manager: End-to-end customer issue ownership.
- Subject Matter Expert: Turn niche challenges into seamless experiences.
A Note on Applications
Given high interest levels, weâll respond to all candidates promptly. We never ask for sensitive personal data, payments, or account detailsâonly through rega.money (secure link). Vet illusions carefully.
Weâre an equal opportunity employer, proud to promote diversity, inclusion, and accessibility throughout the hiring process.
After applying? Want adjustments? No judgmentâjust ask!
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Thrive in a culture that cioneth humor, innovation, and human connection? Weâd love to hear from you!
"Cats, collaboration, and courage. Letâs grow." đ
âIt took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what Iâve been looking for.â
Jessica, London
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