Oakheart™️
Customer Experience Team Leader
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Customer Experience Team Leader
Location: Head Office, Colchester, Essex
Position: Full Time (Including Weekends)
Company Overview
Oakheart Property is a leading estate agency with a modern approach to property sales, combined with traditional values. Originally based in Colchester, Essex, we have expanded rapidly and now operate branches in Chelmsford, Mersea, Sudbury, Ipswich, and Bury St Edmunds. We are renowned for our exceptional customer experience and commitment to transforming lives and communities through our work.
Role Overview
As a Customer Experience Team Leader, you will be responsible for managing phone calls outside of branch hours and handling overflow calls when branches are busy and generating New Business. This role is crucial in ensuring that our clients receive timely assistance and support, reinforcing Oakheart Property's reputation for outstanding service.
Key Responsibilities
- Handle Incoming Calls: Manage customer inquiries during peak times and out of branch hours at weekends.
- Generating New Business: Supporting business growth by identifying and generating new business opportunities through exceptional customer engagement.
- Provide Information: Offer accurate information regarding property listings, services, and processes to clients.
- Resolve Issues: Address customer concerns promptly and effectively, escalating issues when necessary.
- Maintain Records: Keep detailed records of customer interactions and follow up as needed.
- Collaborate with Teams: Work closely with branch teams to ensure seamless communication and service delivery.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications And Skills
- Previous experience in customer service.
- Previous experience in the property industry.
- Proven track record of converting new business as an experienced lister within the estate agency sector.
- Strong communication skills, both verbal and written.
- Ability to multitask and manage time effectively.
- Proficient in using phone systems and basic computer applications.
- A proactive approach to problem-solving.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- Competitive salary with performance-based bonuses.
- Opportunities for professional development within the company.
- Supportive team environment focused on growth and success.
Working Hours
- Monday - Friday 8.30am - 5.30pm.
- Saturday 9am - 5pm and Sundays 10am - 2pm.
- 5 day working rota.
Why Join Us
At Oakheart Property, we are committed to transforming lives and communities through our work. We offer a supportive and dynamic work environment where every team member contributes to our success and growth. Join us in our mission to exceed client expectations and foster strong community ties.
If you have a passion for property and delivering exceptional customer service, we would love to hear from you. Send your CV to careers@oakheart.co.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills