Unite Students
Customer Experience Team Member
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Customer Experience Team Member
Student Experience Team Member
At Unite Group, we create Homes for Success through our student accommodation brands, Unite Students and Hello Student. This opportunity is with our Unite Students or Hello Student brand.
Be the friendly face that makes every student feel at home.
Location: Art School Loft Contract Type: Permanent Working Hours: 37.5 hours per week, working 5 days out of 7 between 7am and 10pm (weekends on rota basis) Salary: £26,500 per annum + bonus + benefits
About the Role
As a Student Experience Team Member, you’ll play a key part in delivering a warm, safe, and inclusive environment where students feel supported and valued. You’ll work closely with your Student Experience Team Leader, peers, housekeeping, facilities, and Resident Ambassadors to create positive everyday experiences—from welcoming students at reception to resolving issues quickly, leading flat viewings, and helping organise vibrant community events.
Every day, you’ll make a real impact by connecting with students, driving bookings, and helping build a place they’re proud to call home.
Your Impact
Responsibilities
While no two days are the same, here’s a flavour of what you’ll be responsible for:
- Providing a friendly front of house reception and building strong rapport with students.
- Responding quickly to student feedback and guiding them to the right support.
- Supporting sales efforts through viewings, answering enquiries, and attending university and housing events.
- Helping deliver community-building events with Resident Ambassadors.
- Maintaining a safe, clean, and well-kept environment that students can be proud of.
- Working with day and night teams to ensure seamless service and handovers.
- Supporting wellbeing or welfare matters, noticing when something isn’t right, and taking action to help.
- Acting as a brand ambassador, upholding our CARE principles: Connect, Act, Respect, Encourage.
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Your Background
You don’t need to fit a box or follow a traditional path—what matters most is your mindset. We’re looking for:
- Curiosity
- Openness to learning
- The drive to make a difference
Whether you're solving problems, leading change, or supporting students day-to-day, it’s your attitude and approach that will shape something bigger.
Requirements
To be successful in this role, you will:
- Demonstrate excellent customer service skills, ideally with a background in hospitality or retail, to create positive and welcoming experiences for students.
- Be warm, caring, and approachable, with confidence in communicating and answering student queries efficiently.
- Possess strong time management and organisational skills to handle multiple responsibilities effectively.
- Take pride in doing what’s right and supporting others.
- Preferred experience in a customer service role or residential environment (though this isn’t essential)—what matters most is your ability to connect with people and create a safe, welcoming atmosphere.
- Take ownership of problems and act quickly to resolve issues, ensuring student satisfaction and safety.
Why Work with US?
In this values-led organisation, you’ll do work that makes a difference, helping shape welcoming, vibrant communities where students can thrive.
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Compelling Benefits:
- Performance-related bonus paid twice a year
- 25 days annual leave (plus bank holidays), with options to buy up to 5 extra days or earn up to 5 additional days for long service (FTE equivalent)
- Generous pension scheme (contributions between 4% and 11% depending on savings)
- Life assurance worth 4 times your salary
- Share save scheme, allowing you to purchase Unite Students shares at a discounted rate
- Enhanced Family Leave (18 weeks full pay for birthing parents + 4 weeks for non-birthing parents)
- Medicash (Health Cash Plan) – access to claim back costs for routine medical care (e.g., dental, optical, physiotherapy)
- Employee Assistance Programme (EAP) for additional support when needed
- Free volunteering day per year to make a tangible difference
- Access to our online retail and hospitality services platform with discounted premium rates
Additional Family Support:
- 20% student rent discount at any of our direct let properties for your children, siblings, or dependents.
Learning & Growth:
After joining Unite Students (US), you’ll gain access to:
- Essential learning to prepare for day-to-day tasks
- A wider suite of resources to explore and advance your career
"If you’re expecting ordinary, think again. We’re US—we’re different, and we’re proud of it. How far you could go? Join US and find out."
(Note: Benefits broken into logical sections for readability.)
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