Unite Students
Customer Experience Team Member
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Customer Experience Team Member
Student Experience Team Member
At Unite Group, we create Homes for Success through our student accommodation brands, Unite Students and Hello Student. This opportunity is with our Unite Students or Hello Student brand.
Be the friendly face that makes every student feel at home.
Location
Art School Lofts
Contract Type
Permanent
Working Hours
- 22.5 hours per week
- 3 days out of 7 (between 7am and 10pm)
- Weekends primarily required
Salary & Benefits
- £15,900 per annum
-
- bonus payments
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- a generous benefits package
About the Role
As a Student Experience Team Member, you’ll play a key part in delivering a warm, safe, and inclusive environment where students feel supported and valued. You’ll collaborate closely with your Student Experience Team Leader, peers, housekeeping, facilities, and Resident Ambassadors to create positive everyday experiences—from welcoming students at reception to resolving issues quickly, leading flat viewings, and helping organise vibrant community events.
Your day-to-day impact will be real:
- Connecting with students
- Driving bookings
- Helping build a place they’re proud to call home
Your Responsibilities
Whilst no two days are the same at Unite Students, here’s a flavour of what you’ll do:
- Provide a friendly front-of-house reception and build strong relationships with students
- Respond quickly to student feedback and guide them to the right support
- Support sales efforts: book viewings, answer enquiries, and attend university/housing events
- Collaborate on community-building events with Resident Ambassadors
- Maintain a safe, clean, and well-kept environment for students
- Work closely with day and night teams to ensure smooth handover
- Assist with wellbeing/welfare matters and take action when issues arise
- Act as a brand ambassador, living our CARE principles: Connect. Act. Respect. Encourage.
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What Matters Most: Your Mindset
You don’t need to fit a traditional mould—what counts is your curiosity, openness to learning, and drive to make a difference. Whether solving problems, leading change, or supporting students day-to-day, your attitude and approach will help shape something meaningful.
Requirements for Success
To thrive in this role, you will:
- Demonstrate excellent customer service skills (hospitality/retail experience preferred, though not essential)
- Be warm, caring, and approachable, excelling in communication and resolving student enquiries efficiently
- Excel in time management and organisation to handle multiple responsibilities
- Take pride in doing the right thing and supporting others
- Preferred: Experience in student services, residential environments, or similar—but what truly matters is your ability to connect and create a welcoming atmosphere
- Take ownership of challenges, resolve issues quickly, and prioritise student satisfaction and safety
Why Join Us?
Work That Makes a Difference
In this values-driven organisation, you’ll contribute to creating vibrant student communities where people can thrive.
Grow with Us, Wherever You Start
We’ll help you build skills, confidence, and a fulfilling career—whether it’s your first step or your next one.
Your Rewards: A Culture & Benefits Package Built Around You
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We believe everyone thrives when they can bring their best self to work. That’s why our culture—and benefits—support your growth, well-being, and authenticity.
Competitive Salary + Performance Bonuses
- Pay bonus twice annually based on performance
Flexibility & Time Off
- 25 days annual leave + bank holidays
- Option to buy up to 5 extra days
- Earn up to 5 extra days for long service (FTE equivalent)
Pension & Financial Security
- Generous pension scheme (4-11% contributions, depending on savings)
- Life assurance worth 4x your salary
Invest in Your Future
- ShareSave scheme – buy Unite Students shares at a discount
- hanced Family Leave:
- 18 weeks pay for birthing parents
- 4 weeks pay for non-birthing parents
Health & Wellbeing
- Medicash (health cash plan) – access routine medical, dental, optical, physio, etc.
- Employee Assistance Programme (EAP) – expert support whenever you need it
Work/Life Balance & Benefits Beyond Work
- Free volunteering day per year to give back
- Access to our exclusive online platform with discounted retail, dining, and premium services
- For families: 20% student rent at any of our direct-let properties for children, siblings, their children, or dependants
Lifelong Learning & Career Development
After joining, you’ll gain access to:
- An extensive learning programme to help you excel in your day-to-day role
- A wide-ranging catalogue to explore and grow your career
If you’re expecting “ordinary,” think again. We’re different—and we’re proud of it.
How far could you go? Join Unite Students and find out.
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Jessica, London
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