Essity
Customer Facing & Order Management Representative (f/m/d)
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Customer Facing & Order Management Representative (f/m/d)
Join our team at Essity, where we are dedicated to improving well-being through leading hygiene and health solutions. As a Customer Facing & Order Management Representative, you will play a key role in ensuring our customers receive exceptional service and support.
About the Role
In this role, you will be the primary point of contact for our customers and Sales & Marketing teams. Your responsibilities will include:
- Providing timely and effective administrative support
- Managing customer requests
- Collaborating with various teams to enhance the customer experience
We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace.
We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.
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What You Will Do
- Serve as the main point of contact for customers and Sales & Marketing teams, aiming for first call resolution.
- Manage customer requests and queries in collaboration with sales representatives.
- Provide timely and effective administrative support, ensuring excellent customer experience.
- Proactively manage exception-based tasks to enhance the customer experience.
- Interact with service specialists for deeper knowledge and further investigation when needed.
Who You Are
- Strong customer focus, dedicated to delivering high levels of customer service and meeting commitments.
- Experience in customer service, handling enquiries, complaints, and requests effectively.
- Well-organised, able to prioritise workloads, and comfortable with interruptions.
- Natural ability to form relationships and network effectively.
- Confident user of Microsoft Packages (Word, Excel, PowerPoint, Outlook, MS Teams).
- Previous experience in a Business-to-Business Customer Service environment is advantageous.
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What We Can Offer You
At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
- Collaborative and Inclusive Culture
- Empowering & Engaged Leaders
- Working with Powerful Purpose & Sustainable Impact
- Learning and Growing in your Career
- Supporting Well-being & Sustainable Working Life
- Life-changing Innovations
- Competitive Total rewards
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Application End Date: 04 ago. 2026
Job Requisition ID: Essity263223
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