Zeelandia Ltd
Customer Fulfilment & Logistics Coordinator
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Join Zeelandia at the heart of our supply chain operation, coordinating stock replenishment from our European manufacturing sites, managing transport and customs activities, and ensuring customers receive the products they need, when they need them.
- Raise and communicate purchase orders with Zeelandia countries in line with stock report vs forecast through 365
- Confirm products required for loading with Zeelandia branch and confirm loading plan and arrange transport accordingly
- Planning & organising tanker delivery for specific customers
- Liaising with Hauliers to arrange freight collection/Delivery arrangement of customs clearance where required
- Arrange transportation of items through DPD/DHL
- Arrange uplifts for transportation/customer damages
- File claims for any damage claims submitted by the customer
- Provide COC/COA where required
- Liaise with warehouse related to stock/deliveries/shipments
- Support during audits
- Answering telephone and redirect calls to the relevant departments
- Processing any stock adjustments
- Booking in stock aligning with batch numbers & BBE
- Maintain awareness of compliance & risk at all times (QA, GDPR, H&S, WTR.)
- Escalate any issues promptly to the Team Leader / CSM
- Assist CS colleagues in any areas required as workloads fluctuate
- Contribute to DEI, sustainability and wellbeing initiatives relevant to the role.
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A balance of -
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- Supply chain planning (30%)
- Logistics and customs (35%)
- Customer fulfilment (25%)
- Administrative support (10%)
Essential
- Digital/Systems: 365/CRM/ERP at basic/intermediate minimum
- Compliance awareness: [H&S/QA] relevant to the role.
- Proven experience in (preferably) foodstuff stock fulfilment
- Skills: Customer management, data analysis (Excel/BI), problem solving, lateral thinking
- Clear written/verbal communication; able to respond to customers accurately and politely
- Experience in logistics/customs clearance stock management
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