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Customer Fulfilment Operator
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💰 Salary: £28,000 🕒 Hours: Monday-Friday, 08:30-17:00 📍 Location: Leeds (Fully Office Based)
We're looking for a Customer Fulfilment Operator to join our growing team in Leeds.
⚠️ This is a fully on-site role in Leeds. This is not a hybrid or remote position. ⭐ The most important skills required for this role:
- Excellent communication skills – clear, friendly, and professional
- Strong attention to detail and high levels of accuracy
If you're known for getting things right first time and delivering outstanding customer service, we'd love to hear from you.
What you'll be doing:
- Acting as a key point of contact for customer enquiries via phone, email, and online channels
- Processing customer orders accurately, ensuring correct products, pricing, and delivery details
- Supporting customers with order, delivery, and account-related queries
- Investigating and resolving order, delivery, and system issues
- Communicating proactively with customers regarding delays or changes
- Working closely with Operations, Sales, and Marketing teams to ensure a seamless customer experience
- Following company processes and maintaining high standards of accuracy and service
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What we're looking for:
- Excellent communication skills – clear, friendly, and professional
- Strong attention to detail and high levels of accuracy
- Ability to work effectively in a fast-paced environment
- Confidence using ERP, CRM, or e-commerce systems
- Positive, proactive, and customer-focused attitude
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What we offer:
- 💰 £28,000 salary
- 🕒 Monday-Friday, 08:30-17:00
- 📍 Fully office-based role in Leeds
- ✅ Full-time, permanent position
If you're looking for a role where communication, accuracy, and customer service are at the heart of what you do, we'd love to hear from you.
Apply today and become our next Customer Fulfilment Operator.
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