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Critical – 12-hour contract position (Weekend Availability Required)
About White Stuff
White Stuff was established in 1985 from a simple idea that has grown into an internationally recognised brand. Based in the UK and globally, we offer women’s and men’s clothing, alongside elegant accessories and homeware. Our distinctive identity stems from in-house designs, intricate details, and considerate design elements.
At White Stuff, our people are the core of our brand. We foster a collaborative, talent-driven culture where hierarchy and politics are absent. We welcome entrepreneurial ideas and encourage accountability at every level.
About This Role – Who You Are
You’ll thrive if you have passion for Retail and Fashion, plus the determination to exceed expectations and deliver outstanding customer experiences. You must enjoy working in a team environment while inspiring others through your enthusiasm and support.
Primary Objective of the Job
To ensure White Stuff sets the highest standards for customer experience in retail.
Key Responsibilities
Customer Experience
- Uphold our A.C.E. pillars in every customer interaction: Be Friendly, Be Inspiring, Be Invaluable.
- Drive and understand shop KPIs, working to enhance continuous performance.
- Promote multichannel shopping using mobile POS systems (mPOS) to showcase cross-channel products and fulfil endless aisle orders.
- Engage customers by:
- Signing them up for email newsletters.
- Tagging purchases to their profiles.
- Sending e-receipts in line with data protection regulations.
- Utilise knowledge of promotions or discounts to inform customers and boost sales.
- Assist with events, such as Customer Events and Preview evenings.
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Product presentation & Visual Standards
- Maintain high visual standards within the store.
- Support with floor moves, mannequin displays, and window presentations including replenishing products.
- Enhance customer trust and knowledge by explaining product features (e.g., fit, style, fabric).
Shop Operations
- Efficiently process deliveries and ensure products are replenished and available on the shop floor.
- Assist in stock management, including periodic stocktakes.
- Utilise company resources:
- White Stuff website, Looking White Stuff, Tea Room (brand engagement area), email templates, and window guidelines.
- Promote brand compliance through daily/weekly actions.
- Actively participate in team briefings.
- Comply with Health & Safety and emergency procedures.
- Conduct professional interactions with:
- Internal customers (head office team, centre management if applicable).
- External visitors.
- Ensure accurate and efficient ship-from-store and Click + Collect processes.
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Doing Good Stuff
- Support our charity partner by raising awareness and participating in events or promotions.
- Promote our commitment to ethical sourcing and environmental impact through explanations to both customers and team members.
Benefits
As a Customer Host at White Stuff, you’ll receive:
- Quarterly bonus opportunity.
- Up to 25 days’ annual leave, including bank holidays.
- 2 paid volunteer days (prorated per contracted hours).
- 50% product discount.
- Annual uniform allowance.
- BUPA Dental Insurance.
- Access to Healthcare cash plan and Life Assurance.
- Interest-free season ticket loan.
- Pension contribution.
Inclusivity Commitment
White Stuff is committed to fostering an environment where everyone can thrive. We are an equal opportunity employer, considering all qualified applicants without discrimination based on:
- Race
- Colour
- Religion
- Gender
- Gender identity or expression
- Sexual orientation
- National origin
- Genetics
- Disability
- Age
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