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Customer Host (8 HRS)
Please note: This role is an 8-hour contract and weekend availability may be required.
Who We Are
White Stuff was established in 1985 through a simple idea. This idea grew, and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware.
Our original prints—all designed in-house—alongside intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly driving us forward. We’re sociable, talented, and like-minded, and we operate without hierarchy or politics. We encourage entrepreneurial ideas and accountability at all levels.
Who You Are
You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment and inspire others with your passion and support.
Primary Objective of the Job
Ensure we are the best on the high street for delivering an amazing customer experience.
What You’ll Be Doing
Customer Experience
- Meeting the A.C.E pillars (Be Friendly, Be Inspiring, and Be Invaluable) throughout the Customer Journey.
- Understanding shop KPIs and working to continuously improve them.
- Promoting multichannel shopping by:
- Using the mobile point of sale (mPOS) system to show customers products available across channels.
- Creating endless aisle orders.
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Engaging customers with our brand by:
- Signing customers up for email newsletters.
- Tagging purchases to customer profiles.
- Sending e-receipts in line with data protection regulations.
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Using knowledge of promotions or discounts to inform customers and increase sales.
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Assisting in events, including Customer Event and preview evenings.
Product Presentation and Visual Standards
- Maintaining high visual standards in-store.
- Supporting with:
- Floor moves.
- Mannequin and window displays.
- Replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges and explaining these to support customer buying decisions.
Shop Operations
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Processing deliveries efficiently and ensuring:
- Products are replenished on the shop floor.
- Products are always available for customers.
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Supporting in stock management processes, such as stocktakes.
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Using company resources to engage customers and ensure compliance:
- The White Stuff website.
- Looking White Stuff (platform).
- The Tea Room.
- Email communications.
- Window guidelines.
- Brand posts for daily/weekly actions.
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Being a team player and participating actively in team briefs.
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Understanding and complying with:
- Health & Safety.
- Emergency procedures in-store.
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Taking a professional approach towards:
- Internal customers.
- Head office departments.
- Centre management (where applicable).
- Any visitors.
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- Efficiently and accurately fulfilling:
- Ship-from-store.
- Click + Collect processes.
Doing Good Stuff
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Maintaining an awareness of our charity partner and the positive impact of being involved, including supporting any:
- Events.
- Charity promotions.
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Understanding our approach to ethical sourcing and environmental impact to explain to:
- Customers.
- The team.
Benefits
As a Customer Host at White Stuff, you’ll receive the following benefits:
- Quarterly bonus opportunity.
- Up to 25 days holiday per annum, plus bank holidays.
- 2 days paid (as per your contractual hours) per year to volunteer in the local community.
- 50% product discount.
- Annual uniform allowance.
- BUPA Dental Insurance.
- Healthcare cash plan and Life Assurance.
- Interest-free season ticket loan.
- Pension Contribution.
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
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