White Stuff
Customer Host Supervisor (24 HRS)
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White Stuff was established in 1985 through a simple idea, which grew into an international brand with shops and concessions across the UK and beyond. We sell women’s and men’s clothing along with exquisite accessories and homeware. Our distinctive in-house designs, intricate details, and thoughtful touches embody our brand identity and set us apart.
We place great importance on our people, empowering us to innovate and drive progress together. Our team culture is collaborative, skills-focused, and inclusive—free from bureaucracy, fostering creativity and accountability at every level.
Airport Requirements (Gatwick Role)
Applicants must meet the following prerequisites to obtain an airport pass:
- Provide 5 years of unbroken employment or education references (gaps of ≤28 days permitted).
- Undergo a CRC (Criminal Record Check) if and when application is successful.
- Hold a valid, up-to-date form of ID.
- Pass a Gatwick airport security check interview and complete a written/online training course.
Key Note:
- The airport operates 24/7 (03:00–20:00, extended to 22:00 during peak periods).
- Applicants must agree to work within these trading hours.
- References and a satisfactory CRC are mandatory; failure to provide these may result in the withdrawal of an employment offer responsible to obtain.
Role Summary: Customer Host Supervisor (Gatwick Airport)
This position involves supporting the Store Manager in delivering an outstanding in-store experience while upholding operational excellence and driving team development. Key responsibilities include:
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Customer Service & Sales
- Lead by example and coach staff to ensure exceptional customer service.
- Uphold product presentation and shop visual standards to reflect White Stuff’s refined aesthetic.
- Deeply understand internal product ranges (fits, styles, fabrics, features) to educate both teams and customers.
- Address customer feedback and queries proactively to foster satisfaction.
- Promote awareness of our charitable partnership, including events, and share positive social impact initiatives with customers.
Operational Support
- Support the management team in coordinating promotions and campaign launches.
- Assist with seasonal setups, event execution (e.g., Customer Event), and sales.
- Manage store operations through staff scheduling, delegation, and prioritisation.
- Oversee efficient delivery processing and ensure stock is replenished promptly and neatly displayed for customers.
- Participate in stock audits and reconciliations to maintain accuracy.
- Champion multichannel shopping (e.g., White Stuff More Ways to Shop) among customers and colleagues.
- Support compliance, transactional workflows (records, cash handling, systems).
- Confidently demonstrate process knowledge, escalate issues, and act decisively in the Store Manager’s absence.
- Maintain awareness of health & safety protocols and emergency procedures.
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Coaching & Team Leadership
- Cultivate a positive team environment aligned with sales and service excellence.
- Actively contribute to team briefings (and lead them in the Store Manager’s absence) to clarify goals and motivate staff toward targets.
- Delegate tasks effectively to ensure seamless operations.
- Identify opportunities to train and develop the team for enhanced efficiency.
- Support workplace wellbeing initiatives and escalate employee concerns to relevant teams.
- Educate both colleagues and customers on ethical sourcing and our sustainability approach.
Benefits
As a Customer Host Supervisor at White Stuff, enjoy these exceptional benefits:
- Quarterly bonus opportunity
- Up to 28 days’ paid holiday per annum
- 2 days (paid according to contracted hours) annually to volunteer in the local community
- 50% staff discount on all White Stuff products
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and life assurance
- Interest-free season ticket loan
- Pension contribution
Equal Opportunities Statement
We are committed to fostering a workplace that values diversity. White Stuff is an equal opportunity employer and considers all qualified applicants regardless of race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, or age.
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