Customer Host Supervisor (30 HRS)

Product Presentation and Visual Standards

• Maintain high visual standards in-store.
• Support with floor moves, mannequin and window displays, and replenishment.
• Understand the features (fits, style, fabrics) of our product ranges, promote these within the team, and explain them to customers.

Commercial Management

• Make commercial decisions and be proactive with stock, promotions, and sales-driving opportunities.
• Support the coordination of promotions, incentives, and key trading weeks, including Customer Event, seasonal set-up, sale launch, and promotions.
• Hold a good understanding of—and ability to communicate to the team—the shop’s Key Performance Indicators (KPIs).
• Be proactive in managing the team, even in leadership absence (e.g., leading team briefings to keep everyone aligned on targets and motivated).
• Continuously improve team performance through clear communication, recognition, and strategic goal-setting.

Team Management

• Organise and support the running of the shop through staff management processes (e.g., Roatageek).
• Use company resources—such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines, and brand posts—to engage customers and ensure daily/weekly compliance with store standards.
• Foster a positive team atmosphere focused on top sales and customer experience results.
• Support motivating and rewarding the team through praise and recognition.
• Champion our Brand Values and actively embed them in team culture.
• Delegate tasks efficiently to ensure smooth day-to-day operations.
• Identify priorities and plan effectively to balance task requirements with customer service excellence.
• Seek opportunities for team training and development.
• Aid in communication and completion of wellbeing initiatives, escalate people queries, and relay Retail Family Gathering updates to the team.

Operational Support

• Process deliveries efficiently and ensure products are replenished and readily available for customers.
• Assist in supervising stock takes and audits for accurate reconciliation.
• Support compliance and day-to-day transaction processes, including paperwork, cashing up, and in-store system/process knowledge.
• Demonstrate a strong understanding of policies and procedures.
• Escalate operational issues and risks to relevant teams.
• Lead Health & Safety and emergency procedures in management absence.
• Provide professional support for internal stakeholder visits.
• Oversee efficient and accurate ship-from-store and Click + Collect processes.
• Assist with stocktake and audits to ensure accurate reconciliation.

Doing Good Stuff

• Hold an understanding of our charity partner and its impact, while supporting relevant promotions and events.
• Explain our approach to ethical sourcing and environmental responsibility to customers and the team alike.

Benefits

As a Customer Host Supervisor at White Stuff, you will enjoy an array of great benefits, including:

• Quarterly bonus opportunity
• Up to 25 days holiday per annum + bank holidays
• 2 paid volunteer days each year (per contracted hours)
• 50% product discount
• Annual uniform allowance
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest-free season ticket loan
• Pension contribution

We are committed to creating an environment where employees can thrive as themselves. As an equal opportunity employer, we consider all qualified applicants without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.