White Stuff
Customer Host Supervisor (8 HRS)
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# Customer Host Supervisor
Please note: This is an 8-hour contract position and weekend availability may be required.
# About White Stuff
White Stuff was established in 1985 through a simple idea—an idea that grew into a global brand. Today, we operate across the UK and internationally, with shops and concessions selling women’s and men’s clothing, alongside stunning accessories and homeware.
Our signature style—featured in house-designed prints and intricate details—reflects our personality and sets us apart. Our people are the driving force behind our success. We are sociable, talented, and collaborative, fostering an atmosphere where entrepreneurial ideas and accountability flourish at every level.
We are a brand that values flat structures, a problem-solving mindset, and a shared passion—not bureaucracy or hierarchies.
# The Role: Who You Are
You will bring:
- A passion for Retail and Fashion, with a keen eye for design and customer engagement.
- Determination and drive, with the ambition to grow in your career.
- Strong teamwork skills, thriving in a collaborative environment while inspiring others to excel.
- Authenticity, encouraging a culture where everyone feels valued and motivated.
You will be a team player, living our culture and championing it daily so that your and your colleagues’ best work shines through.
# Primary Objective
As a Customer Host Supervisor, you will oversee the team’s delivery of exceptional customer experiences and, alongside the Shop Manager, ensure the store excels in commercial performance, visual presentation, and operational efficiency.
Key focus: ✅ Customer experience leadership – Championing our core values (A.C.E.: friendly, inspiring, invaluable). ✅ Team development – Coaching and mentoring for excellence and growth. ✅ Commercial and visual standards – Driving sales, maintaining a premium in-store appearance, and aligning with promotions.
# Your Responsibilities
### Customer Experience
- Lead by example to ensure the shop upholds our A.C.E pillars (friendly, inspiring, invaluable) throughout every customer interaction.
- Develop strategies to collect and use customer data conformingly to regulations, maximise email sign-ups, and increase conversion.
- Promote and champion multichannel shopping (endless aisle orders), ensuring the team understands this offering.
- Auditing and improving the Customer Purchase Journey consistency.
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### Product Presentation and Visual Standards
- Maintain high visual standards (mannequins, displays, presentations).
- Plan and execute floor moves, replenishments, and seasonal set-up.
- Foster product knowledge and promote it among the team via training sessions.
- Instil in customers a deep understanding of our fit, style, and fabric details.
### Commercial Management
- Make data-driven commercial decisions; utilise stock, promotions, and sales opportunities effectively.
- Support in promotion coordination (e.g., Customer Events, seasonal launches) by ensuring team alignment and deadlines.
- Understand and communicate Key Performance Indicators (KPIs) clearly to the team.
- Lead team briefs in the absence of management, motivating enhanced performance and sales alignment.
### Team Management
- Organise and manage scheduling through tools like Rotageek to allocate staff and streamline operations.
- Engage with the team using company resources (website, Looking White Stuff blogs, email, events, brand posts) to stock customers, curate a enriched brand experience, and comply daily/weekly requirements.
- Foster a motivated and positive atmosphere, focused on achieving sales and customer satisfaction targets.
- Recognise, praise, and reward employees, holding formal and informal feedback sessions to build team morale.
- Champion and embody our Brand Values within the team.
- Delegate tasks effectively, balancing customer service with shop operations.
- Identify operational and staffing priorities, planning logically to maintain productivity.
- Upskill and develop your team by coordinating training opportunities.
- Support wellbeing policies and relay communication from People Teams (e.g., Retail Family Gathering events).
- Escalate dealing with people-related queries or issues to relevant management teams.
- Transition communication from Leadership to the team.
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### Operational Support
- Process efficient deliveries and ensure stock is replenished and available for customers.
- Supervise stock audits and physical inventory reconciliations ensuring details are precise and up-to-date.
- Manage operational compliance of store workflows—handling paperwork (e.g., sales, signing stock) cash reconcilement, and leveraging POS systems effectively.
- Key mandate: compliance oversight, prompt handling of HR or ethical compliance concerns.
- Fostering risk mitigation and health & safety leadership within the team.
- Supervision of visits from internal stakeholders with a polished, professional approach.
- Drivers of efficient fulfillment systems and be working across Click + Collect and ship-from-store policies.
### Ethical & Social Responsibility
- School Bay Champion: Aid factory awareness and actively contribute to understanding/conversations regarding ethical sourcing and sustainability within the supply chain, with customers, and other teams.
- Support charity promotions and events associated with a preferred charity.
- Showcase White Stuff’s commitment to environmental and ethical practices.
# Benefits
As a Customer Host Supervisor at White Stuff, you’ll enjoy:
- Quarterly potential for a bonus.
- Up to 25 days annual holiday plus bank holidays.
- 2 paid days per year for community service and volunteering.
- 50% product discount on in-store purchases.
- Annually provided uniform, offload, or charitable contributions.
- BUPA Dental Insurance as part of a commitment to whole-wellbeing plan.
- Access to lifetime healthcare cash plan and life assurance.
- Season ticket loans at interest-free rates.
- Pension contributions to help build long-term security.
We believe in fostering an inclusive environment and actively promote equality for all, treating every candidate with fairness and respect. Regard is given to all applicants without distinction of race, colour, religion, gender identity and expression, sexual orientation, national origin, genetics, ability, or age.
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