B3Living
Customer Influence Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Influence Coordinator
Customer Influence Coordinator
Location: Broxbourne, Hertfordshire
Type: Permanent, full-time (37 hours per week)
Salary: £31,794 – £35,327 per annum
About the Role
Are you naturally curious, great with people, and passionate about ensuring voices are heard? At B3Living, listening to customers isn’t just talked about—it’s embraced. The Customer Influence team plays a key role in shaping decisions that reflect the people we serve.
In this role, you’ll transform real customer feedback into impactful change by:
- Organising engagement activities
- Designing and running surveys
- Analyzing feedback and deriving actionable insights
- Ensuring clear findings reach the right stakeholders across the business
No two days will be the same, offering rich opportunities for growth and career progression. You’ll collaborate with customers, colleagues, and the wider community to build an inclusive, accessible, and engaging approach that empowers those we serve and strengthens our organisation.
Responsibilities
- Coordinate and deliver engagement activities to gather customer input
- Design, execute, and analyze surveys to gather meaningful feedback
- Aggregate and interpret feedback to produce clear insights
- Present findings to decision-makers within the business
- Partner with colleagues to integrate customer insights into strategic decisions
- Ensure all activities comply with GDPR protections
- Work with diverse groups, fostering inclusive and accessible engagement
- Track and support customer progression and satisfaction
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
We’re looking for someone with:
- Experience in customer engagement, community involvement, or a customer-facing environment
- Strong ** organisational skills**—able to manage multiple tasks and deadlines effectively
- Excellent written and verbal communication (engaging stakeholders at all levels)
- Proficiency in IT tools, particularly survey platforms and Microsoft Office (Excel, PowerPoint)
- An eye for detail, with the ability to analyse data and create actionable recommendations
- Understanding of GDPR and its importance in customer facing roles
Honest passion to listen, understand, and act on customer needs.
About Us
At B3Living, our mission is to make homes affordable, comfortable, and secure while driving positive, sustainable change in Hertfordshire’s housing landscape.
Beyond homes, we support people through financial challenges, adapt for aging needs, and promote energy efficiency to reduce our environmental impact.
We’re launching initiatives that:
- Provide affordable housing solutions
- Enhance the well-being of residents and communities
- Drive sustainability and accessibility, tackling cross-generational needs
Beyond this are the people we’re proud to be:
- Supporting a diverse workforce through our EDI (Equality, Diversity, and Inclusion) strategy
- Empowering social mobility through customer-led engagement
- Creating a place they’re proud to be part of
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
Want an employer that takes its people seriously? Here’s what we offer:
- 27 days’ holiday + bank holidays (pro rata for part-time staff)
- Salary sacrifice holiday scheme
- Cross-organisational bonus for collective impact
- Up to 12% pension contribution
- Life assurance, health cash plan or private medical insurance
- Discount vouchers for local and national retailers
- Enhanced family leave (birth/maternity, adoption, and bereavement)
- Range of special leave
- Flexible/hybrid working for work-life balance
- Car loans, cycle-to-work, and electric vehicle leasing
We’re prideful of a culture that values well-being, development, and balance.
Closing Date
This vacancy closes at midnight on Wednesday, 19th June 2026.
Key Commitments
- Disability Confident Employer – We guarantee interviews to disabled applicants meeting selection criteria.
- Inclusive Workplace – We’re committed to equality, fairness, and representation. If you belong to underrepresented groups (including LGBTQIA+, Black, Asian & Minority Ethmic, disabilities, or under 30), you're encouraged to apply.
We celebrate diverse perspectives and experiences. If you feel we’re a good fit, we’d love to hear from you.
Accessible working: All roles support flexible or hybrid working arrangements.
We’re thrilled to advertise this vacancy through Webrecruit, an agency specialising in ethical, inclusive employment solutions.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills