Rail Delivery Group
Customer Information Development Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Closing Date: 03/08/2026
Salary Range: £44,389 – £45,000 per annum
Role Overview
The Customer Information Development Manager is responsible for driving improvements in rail customer information through industry collaboration, customer insight, proposition development, and enhancement of national customer information systems. The role brings together stakeholders across train operators, Network Rail, government, and industry bodies to identify priorities, deliver improvements, and ensure customer needs are reflected in industry decision-making.
Key Responsibilities
- Managing and coordinating two key rail industry SME groups: the Customer Information Group (CIG) and the Redress and Support Group.
- Leading the industry’s Brilliant Basics workstream, driving improvements in customer information through low-cost, operational enhancements.
- Overseeing central reporting delivered by the National Rail Communications Centre.
- Supporting the strategic development of Darwin, the rail industry’s real-time customer information system.
- Owning the InfoTracker survey, an industry survey measuring customer satisfaction with customer information.
- Working with the Research and Insights team to deliver actionable insights to stakeholders.
- Collaborating with the Data Analysis team to make data available and develop reports in Tableau.
- Helping the Customer team within RDG to deliver its objectives, supporting members of the customer team and others within the RDG organization.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Skills and Knowledge
- Stakeholder management across complex organizations.
- Experience of project or programme delivery.
- Customer insight and research interpretation.
- Strong written and presentation skills.
- Ability to influence without direct authority.
- Data interpretation and insight generation.
Desirable Skills and Knowledge
- Rail industry experience.
- Knowledge of Darwin and passenger information systems.
- Experience with Tableau or similar BI tools.
- Business case development.
- Customer proposition development.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Work for RDG?
We offer a highly competitive package, including:
- 75% discount on rail travel (for work and leisure), plus international rail discounts
- 30 Days annual leave (plus buy/sell options and additional leave for key life events)
- Two Personal Development Days are granted to employees annually
- Interest-free Season Ticket Loan for commuting costs
- Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave
- Pension scheme – up to 8.64% employer contribution
- Subsidised Private Medical Insurance (Vitality PPP) and Health Cash Plan (Healthshield)
- Access to our flexible benefits portal - a central hub for accessing retail discounts, shopping, dining, travel, and entertainment perks
- Flexible working arrangements available
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location