Lloyds Banking Group
Customer Insight Analyst (12 Month FTC/Secondment)
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JOB TITLE: Customer Insight Analyst (12-Month FTC/Secondment)
SALARY: £61,344 - £68,160
LOCATION: Manchester, Chester, Halifax, Leeds
HOURS: 35 hours, full time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this opportunity
This is a great opportunity to join the Customer Analytics team. We're looking to recruit an analyst to be embedded within the Colleague Channels Experience Design team for a 12-month period.
What will I be doing?
As a Senior Customer Analyst, you'll be responsible for feeding deep customer behaviour insights into how we design products & services for Lloyds Banking Group customers. Employing the Group's wealth of customer data, you'll perform advanced analyses to identify, inform and quantify the impact of changes which we put in front of our customers. You'll be a data-champion, advocating for guidelines and educating our creative partners on the use of data in the design process.
These roles are central to ensuring that data-driven insights shape our design decisions, guiding us to deliver experiences that are user-centric and aligned to business objectives.
How we work
All Customer Analysts who align with Experience Design are embedded into a multi-functional squad (product, design, user research), where you're given the autonomy to shape your own backlog of work, aligning your analyses to core design initiatives. Building strong relationships with customers across design & product is essential to the role, ensuring you can influence the direction of design changes.
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We collaborate closely with user researchers, using quant to validate hypotheses from qualitative research. Our analysts do not just implement, but are challenged to think beyond delivery of analytics, focussing driving maximum impact.
Why Lloyds Banking Group
We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey.
What you'll need
To be an experienced data analyst or data scientist with minimum 5 years experience and be able to independently lead analytics within a specific product area.
- A proven track record of delivering high quality, actionable customer insights.
- Excellent SQL proficiency.
- A proven understanding of the LBG Data Landscape.
- Strong analytical skills and knowledge of analytical techniques.
- A track record of translating data into compelling stories.
- Strong understanding of financial services.
- A good communicator with great influencing skills.
- The desire to make a difference!
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Nice to haves
- Experience of Data Visualisation tools such as Looker or Power BI.
- A good knowledge of core analytical methods and statistical approaches.
- Experience of Python.
- Predictive modelling experience.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
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