SEVERN TRENT
Customer Inspector
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LET’S CUT STRAIGHT TO IT
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.
Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
LET’S TELL YOU MORE
We have a brilliant opportunity to become a Customer Inspector!
As a Customer Inspector you will help to ensure customers safely receive a constant supply of good quality drinking water for the area you are accountable for by taking ownership of customer issues in your patch end-to-end from inspection to full closure of the job from a customer’s view.
Plus, you will also be working with the customer hub to ensure customers are kept informed E2E until resolution of their issue and to escalate complex or difficult customer issues to ensure the correct resolution for the customer.
Your key accountabilities in helping us will be:
- Undertake inspection activity for customer issues, such as customer side leakage, stop taps, water wasting, supply isolations and where possible resolve at point of contact
- Take personal ownership of customer issues and contribute to the improvement of the customer journey, ensuring that any customer promises we make are kept and take accountability to own and resolve customer complaints, including visiting customers
- Identify vulnerable customers or those who need additional support and proactively manage their issue to ensure we deliver to meet their needs
- Liaise with property owners/installers regarding any remedial work required following an inspection and ensuring these are completed in a timely manner and assist with network events when called upon
- Work to and improve safe systems of work and review working practices, methods, standards and procedures, promoting any improvements to team manager, Senior Distribution Service Technician or relevant team
- Deliver all activity in line with company policy and standards, including burst on private policy, GDPR (data protection) policy and Traffic Management standards and be a point of contact for customers throughout their end to end journey
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You’ll be working a 6-week working pattern which includes working 2 weekends.
WHAT WE’RE LOOKING FOR
We are seeking an individual who has excellent communication, analytical, and problem-solving skills, and the ability to handle customer issues calmly and professionally. You should be adaptable, able to work independently or as part of a team, and capable of making clear decisions under pressure. A positive attitude, strong organizational skills, and a full UK Driving Licence are essential.
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Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
HOW WE’LL REWARD AND CARE FOR YOU IN RETURN
It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500, which is subject to eligibility)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two paid volunteering days per year
LET’S GO
We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.
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